Financial Aid Analyst - Student Services (On-Site)

California State University, Chico; Sacramento (CA); On-site; USD 50,000 - 71,000; Full time

Job summary

California State University, Sacramento seeks a Student Services Professional to provide professional student services in financial aid, verify documentation, award federal/state aid, and monitor programs. The role requires handling sensitive information and communicating clearly with students and families to guide them through options.

The incumbent will work full-time, Monday–Friday, in Sacramento State's student services environment, applying policies and regulations while maintaining

Qualifications

• Fast-paced environment experience or ability to adapt quickly.
• Strong interpersonal and communication skills with diverse students.
• Excellent verbal and written communication abilities.
• Proficiency with MS Office; familiarity with CMS/PeopleSoft.
• Ability to apply complex rules and maintain confidentiality (FERPA).
• Commitment to an inclusive, welcoming work environment.
• Background checks completed as required.

Responsibilities

• Counsel students on University policy and financial aid options.
• Review documents, perform needs analysis and award aid.
• Monitor federal/state awards and loan certification duties.
• Maintain compliance with Title IV rules and institutional policies.
• Interact with students, families, staff, and external agencies to resolve issues.

Skills

Interpersonal skills

Verbal & written communication

Ability to work in fast-paced env

Data gathering & analysis

Confidentiality awareness (FERPA)

Customer service mindset

Education

Bachelor's degree in behavioral sciences or related field

Tools

CMS/PeopleSoft

Microsoft Office Suite

Job description

California State University, Sacramento seeks a Student Services Professional to provide professional student services in financial aid, verify documentation, award federal/state aid, and monitor programs. The role requires handling sensitive information and communicating clearly with students and families to guide them through options.

The incumbent will work full-time, Monday–Friday, in Sacramento State's student services environment, applying policies and regulations while maintaining