Student Financial Aid Advisor

The California State University; Sacramento (CA); Hybrid; USD 46,000 - 57,000; Full time

Job summary

Sacramento State is seeking a Student Services Professional IA to support the Financial Aid & Scholarships Office. You will handle inquiries from students, assist with basic transactions, and help maintain timely communications across channels.

The role requires strong communication, confidentiality, and the ability to work with diverse student populations in a fast-paced environment. Some website content updates and outreach tasks are involved.

Qualifications

• Knowledge of basic principles of student services in higher education.
• Familiarity with FERPA and handling confidential student information.
• Ability to deliver accurate, respectful customer service in a fast-paced environment.

Responsibilities

• Respond to general financial aid inquiries and assist with basic transactions.
• Direct students to appropriate resources or staff for complex matters.
• Assist with website content updates and outreach messaging for timely information.
• Maintain confidentiality and professionalism in handling student records.

Skills

Customer service

Communication skills

FERPA knowledge

Confidentiality

Working in a fast-paced environment

Education

Bachelor's degree or equivalent in behavioral sciences / public or business administration

Tools

PeopleSoft

OnBase

CampusLogic

CMS/web content updates

Email platforms

CMS (Content Management System)

Microsoft Office

Job description

Sacramento State is seeking a Student Services Professional IA to support the Financial Aid & Scholarships Office. You will handle inquiries from students, assist with basic transactions, and help maintain timely communications across channels.

The role requires strong communication, confidentiality, and the ability to work with diverse student populations in a fast-paced environment. Some website content updates and outreach tasks are involved.