Student Services Assistant 1

Utah Valley University; Orem (UT); On-site; USD 38,000 - 44,000; Full time

Job summary

Utah Valley University in Orem seeks a Student Services Assistant I to support the admissions process, guide students on residency rules and degree options, and maintain accurate records in Banner and CRM.

The role emphasizes processing documents, advising on policies, and collaborating on admissions projects while upholding FERPA compliance and customer service.

Qualifications

• Bachelor's degree related to the duties or four years of education/experience total.

Responsibilities

• Runs and evaluates system processes, maintains accurate, confidential student data in Banner and CRM.
• Advises students on admissions requirements, policies, resources, and degree programs.
• Interacts with the public via email, telephone, and in-person visits; uses mass email systems.
• Assists with Admissions projects as needed; cross-training with team members.

Skills

Communication

Public speaking

Interpersonal skills

Problem solving

Decision making

Education

Bachelor's degree or equivalent

Tools

Banner

CRM

Microsoft Teams

Jira

Job description

Student Services Assistant 1

Salary: $37,761.00 - $44,425.00 Annually

Job Type: FT Nonexempt Salaried Staff

Job Number: FY2706506

Closing: 9/3/2026 11:59 PM Mountain

Location: Main Campus - Orem

Division: VP Student Affairs

Position Announcement

Utah Valley University is seeking a Student Services Assistant I to support students throughout the admissions process. This role provides guidance on undergraduate and graduate admissions, Utah residency, requirements, policies, procedures, and available resources while maintaining accurate student records and information in systems such as Banner and the Customer Relationship Manager (CRM). The position also performs daily system processes, resolves issues as needed, and contributes to Admissions projects. This is an opportunity to make a direct impact on the student experience while developing valuable skills in student services, admissions operations, and higher education.

Summary of Responsibilities

• Runs and evaluates system processes. Organizes, maintains, and updates files, databases and/or other documents and input a high volume of Admissions documentation while maintaining accurate, detailed, and confidential student data in the Customer Relationship Manager and Student Information System.
• Advises students on Admissions requirements, policies, procedures, resources, and degree programs, as well as residence policy.
• Interacts with the public via email, telephone, and in-person office visitors, including the use of mass emailings systems.
• Assists and contributes with a variety of Admissions projects as needed.
• Performs other duties as assigned, including cross-training and assisting team members.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor's degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of college admission procedures.
• Knowledge of best practices for handling a large volume of documents.
• Knowledge of Utah residency requirements.
• Knowledge of Family Education Rights and Privacy Act (FERPA).

Skills

• Skill in effective communication, public speaking, and rapport building.
• Skilled with computer software applications, including Banner, CRM, Microsoft Teams, Jira, etc.
• Skill in interpersonal communication, problem solving, and decision making.
• Skill in procedures and office equipment related to the needs of the department.

Abilities

• Ability to troubleshoot problems with student information system.
• Ability to work with a wide range of confidential issues.
• Ability to meet and communicate with public.
• Ability to follow oral and written instructions.
• Ability to communicate effectively to all student populations.
• Ability to solve problems creatively.

EEO Statement

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

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