Student Services Assistant I

Utah Valley University; Orem (UT); On-site; USD 38,000 - 44,000; Full time

Job summary

Utah Valley University is seeking a Student Services Assistant I to guide prospective and current students through admissions requirements, residency classifications, and academic policies while delivering outstanding service on a busy campus in Orem, Utah.

The role supports training of the customer service team, helps ensure accurate information delivery, and collaborates with departments to enhance the student experience in a fast-paced university setting.

Qualifications

• Graduation from an accredited institution with a bachelor’s degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.
• Alternative combinations include: associate degree (2 years) + 2 years of related work experience; 4 years of directly related work experience; or some college coursework with related experience totaling 4 years.

Responsibilities

• Serve as a primary point of contact for prospective and current students, providing accurate and timely information about admissions requirements for undergraduate and graduate programs; advise on Utah residency requirements and guide through the application process.
• Organize, maintain, and update student records in Banner; regularly audit records to identify discrepancies and implement corrective actions.
• Assist in development and delivery of ongoing training programs for the customer service team; act as a resource and mentor for team members.
• Collaborate with other departments to coordinate services and provide logistical support for admissions-related events and activities.
• Assist and contribute to various Admissions projects as needed.

Skills

Public speaking

Rapport-building

Interpersonal communication

Problem solving

Decision making

Office procedures

Education

Bachelor's degree related to duties

Associate degree + 2 years related work experience

4 years of related work experience

Some college coursework + 4 years

Tools

Banner

CRM

Microsoft Teams

Jira

Job description

Salary: $37,761.00 - $44,425.00 Annually

Job Type: FT Nonexempt Salaried Staff

Job Number: FY2706381

Closing: 8/23/2026 11:59 PM Mountain

Location: Main Campus - Orem

Division: VP Student Affairs

Position Announcement

Join Utah Valley University and play a meaningful role in helping students achieve their educational goals. As a Student Services Assistant I, you will serve as a trusted resource for prospective and current students, providing guidance on admissions requirements, residency classifications, academic policies, and available university resources. Through your interactions, you will help students navigate important enrollment processes and create a positive first impression of the university.

This position offers the opportunity to develop expertise in higher education administration while contributing to a student-centered team committed to exceptional service. In addition to advising students on undergraduate and graduate admissions processes, you will support the ongoing development of customer service team members and help ensure students receive accurate, timely, and professional assistance. If you enjoy helping others, solving problems, and making a direct impact on the student experience, this role provides a rewarding opportunity to grow within a dynamic university environment.

Summary Of Responsibilities

• Serve as a primary point of contact for prospective and current students, providing accurate and timely information about admissions requirements for undergraduate and graduate programs. Advise students on Utah residency requirements to ensure compliance with state guidelines and university policies. Guide students through the application process, including assistance with required documents, deadlines, and troubleshooting common issues. Address inquiries via phone, email, and in-person interactions, ensuring high levels of customer service and professionalism.
• Organize, maintain, and update student records, files, and databases in the Student Information System Banner to ensure data accuracy and integrity. Regularly audit and review records to identify discrepancies and implement corrective actions as needed.
• Assist in the development and delivery of ongoing training programs for the customer service team, focusing on admissions policies, system use, and effective communication techniques. Act as a resource for customer service team members, addressing questions and providing mentorship as needed.
• Collaborate with other departments to coordinate services and enhance the student experience. Provide logistical and administrative support for admissions-related events and activities.
• Assists and contributes to a variety of Admissions projects as needed.

Graduation from an accredited institution with a bachelor's degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.

For Example

• Bachelor's degree in a related field.
• OR an associate degree (2 years) + 2 years of related work experience.
• OR 4 years of directly related work experience.
• OR some college coursework combined with related experience totaling 4 years.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of college admission policy and procedures.
• Knowledge of best practices for handling a large volume of documents.
• Knowledge of Utah residency requirements.
• Knowledge of Family Education Rights and Privacy Act (FERPA).

Skills

• Skill in effective communication, public speaking, and rapport-building.
• Skilled with computer software applications, including Banner, CRM, Microsoft Teams, Jira, etc.
• Skill in interpersonal communication, problem solving, and decision making.
• Skill in procedures and office equipment related to the needs of the department.

Abilities

• Ability to troubleshoot problems with the student information system.
• Ability to work with a wide range of confidential issues.
• Ability to meet and communicate with the public.
• Ability to follow oral and written instructions.
• Ability to communicate effectively with all student populations.
• Ability to solve problems creatively.

EEO Statement

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.