Admin Support III - Accessibility Services

The Chronicle Of Higher Education, Inc.; Orem (UT); On-site; USD 40,000 - 47,000; Full time

Job summary

Utah Valley University in Orem seeks an Administrative Support III to join Accessibility Services. The role coordinates office operations, manages projects, budgets, and purchasing, and supports services delivery across the department.

Under the Program Director, you will supervise student employees, plan events, and assist with accommodations processes, using campus systems to track and report. The position emphasizes organization, collaboration, and mission alignment.

Qualifications

• Bachelor's degree or equivalent combination of education andexperience in administrative support, education, social services,or a related field.
• Preferred: Bachelor's degree in education, disability services, publicadministration, or a related field.
• Preferred: Experience working in accessibility services or with studentswith disabilities.
• Preferred: At least two years of administrative experience in aprofessional office setting, preferably in higher education orstudent services.
• Preferred: Fluent in a second language, preferably Spanish or ASL.

Responsibilities

• Perform a wide range of complex and confidential administrativetasks, including drafting routine correspondence, managing records,collecting data, and supporting financial processes such as timeapprovals, requisitions, purchase orders, travel arrangements, EPAFsubmissions, and scholarship processing.
• Coordinate onboarding and offboarding procedures for staff, ensuring timely completion and submission of new-hire documentation in compliance with universitypolicies.
• Maintain up-to-date knowledge of institutional policies and departmental procedures to ensure operational compliance and consistency.
• Oversee daily frontdesk operations, including appointment scheduling, monitoring traffic flow, and coordinating coverage.
• Support outreach and communication efforts by updating the website, managing social media, and contributing to newsletters and promotional materials.

Skills

Administrative skills

Customer service

Leadership

Event coordination

Communication

Data management

Multitasking

Technology proficiency

Education

Bachelor's degree

Job description

Admin Support III - Accessibility Services

Salary: $39,838.00 - $46,869.00 Annually

Job Type: FT Nonexempt Salaried Staff

Job Number: FY2706387

Closing: 8/23/2026 11:59 PM Mountain

Location: Main Campus - Orem

Division: VP Student Affairs

Position Announcement

Join Utah Valley University's Accessibility Services team and playa key role in supporting programs and services that help studentsachieve their educational goals. As an Administrative Support III,you will serve as a trusted partner to departmental leadership,coordinating office operations, managing projects, overseeingbudgets and purchasing activities, and helping ensure the efficientdelivery of services. This position offers a dynamic and engagingwork environment where no two days are the same, providingopportunities to collaborate across the university, coordinatespecial events and training initiatives, supervise studentemployees, and contribute to projects that have a meaningful impacton the campus community.

At UVU, you'll have the opportunity to expand your skills inleadership, project coordination, financial administration,technology, and process improvement while working in a supportivehigher education setting. This role is ideal for a highly organizedprofessional who enjoys balancing multiple priorities, leveragingtechnology to improve efficiency, and contributing to amission-driven team. If you are looking for a position thatcombines administrative expertise, operational responsibility, andopportunities for professional growth, this role offers a rewardingchance to make a difference while building valuable experience inhigher education administration.

Summary of Responsibilities

• Perform a wide range of complex and confidential administrativetasks, including drafting routine correspondence, managing records,collecting data, and supporting financial processes such as timeapprovals, requisitions, purchase orders, travel arrangements, EPAFsubmissions, and scholarship processing. Coordinate onboarding andoffboarding procedures for staff, ensuring timely completion andsubmission of new-hire documentation in compliance with universitypolicies. Maintain up-to-date knowledge of institutional policiesand departmental procedures to ensure operational compliance andconsistency. Anticipate departmental needs and proactivelyimplement solutions, including processing facilities requests andwork orders, and managing inventory systems for office supplies,technology, and equipment. Leverage technical expertise tointegrate technology and AI tools that enhance operationalefficiency and streamline administrative workflows.
• Under the guidance of the Program Director, oversee daily frontdesk operations, including appointment scheduling, monitoringtraffic flow, and coordinating coverage to ensure consistentservice. Provide leadership and mentorship to student employees bymodeling professional communication, customer service excellence,and effective handling of phone calls, walk-in inquiries, andscheduled appointments. Monitor departmental email and voicemailaccounts, ensuring timely follow-up by appropriate staff andmaintaining accurate records of student interactions and servicedelivery. Support departmental outreach and communication effortsby updating the website, managing social media platforms, andcontributing to newsletters and promotional materials. Participatein planning and executing outreach events, including scheduling,coordinating food orders, setting up event spaces, and post-eventbreakdown.
• Provide administrative support for accommodation processes anddepartmental initiatives under the guidance of the leadership team.Assist with the implementation of accommodations, which may includeclassroom support, logistical coordination, and collaboration withfaculty and staff. Create, maintain, and update sensitive recordsand databases, and prepare administrative reports to support thedelivery and tracking of accommodations for students withdisabilities. Manage the notetaking program by generating reports,assigning software licenses, recruiting peer notetakers, andcommunicating effectively with students and instructors. Utilizethe department's software management system to maintain accuratestudent records and monitor accommodation usage; provide systemaccess and training to staff to ensure effective utilization.Oversee the equipment check-out system, including developing andmaintaining procedures, tracking inventory, and ensuring accuraterecord-keeping.
• Performs other duties as assigned.

Qualifications / Licenses / Certifications

Bachelor's degree or equivalent combination of education andexperience in administrative support, education, social services,or a related field.

Preferred Qualifications

• Bachelor's degree in education, disability services, publicadministration, or a related field.
• Experience working in accessibility services or with studentswith disabilities.
• At least two years of administrative experience in aprofessional office setting, preferably in higher education orstudent services.
• Fluent in a second language, preferably Spanish or ASL.

Knowledge / Skills / Abilities

Knowledge

• University policies and procedures related to hiring, financialprocessing, accommodations, and student services.
• Accessibility services and accommodation practices, includinglegal and institutional frameworks (e.g., ADA, Section 504).
• Administrative and office management principles, includingrecordkeeping, inventory control, and workflow optimization.
• FERPA and confidentiality standards for handling sensitivestudent information.
• Technology platforms commonly used in higher education (e.g.,student information systems, accommodation management software,HR/payroll systems).
• Digital communication tools, including website contentmanagement systems, social media platforms, and email marketingsoftware.

Skills

• Administrative proficiency: drafting correspondence, managingrecords, processing requisitions and travel, and coordinatingonboarding/offboarding.
• Customer service and interpersonal communication: engaging withstudents, staff, and visitors professionally andempathetically.
• Leadership and mentoring: guiding student employees, modelingprofessional behavior, and fostering a collaborative front deskenvironment.
• Event coordination: planning, scheduling, logistics, andsetup/teardown for outreach and departmental events.
• Technical fluency: using and training others on softwaresystems for accommodations, data tracking, and communication.
• Problem-solving and initiative: anticipating departmentalneeds, identifying challenges, and implementing effectivesolutions.
• Data management and reporting: maintaining databases,generating reports, and analyzing usage trends for accommodationsand services.
• Multitasking and time management: balancing competingpriorities in a dynamic environment with minimal supervision.

Abilities

• Maintain confidentiality and exercise discretion in handlingsensitive information.
• Adapt to evolving technologies and integrate AI tools into improve efficiency.
• Communicate clearly and professionally across variousaudiences, including students, faculty, and staff.
• Work independently and collaboratively within a team-orientedenvironment.
• Prioritize tasks and manage time effectively in a fast-pacedsetting.
• Demonstrate cultural competence and sensitivity when workingwith a broad student population.
• Uphold institutional values and contribute to an inclusive,accessible campus environment.

EEO Statement: UVU employment decisions are made on the basis of an applicant'squalifications and ability to perform the job without regard torace, color, religion, national origin, sex, sexual orientation,gender identity, gender expression, age (40 and over), disability,veteran status, pregnancy, childbirth, or pregnancy-relatedconditions, genetic information, or other bases protected byapplicable federal, state, or local law.