Student Services Advocate

Indiana University; Gary (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

Paid time off

Job summary

Indiana University Northwest - School of Education seeks an experienced administrative support professional to provide comprehensive front-office assistance for the department. You will handle inquiries, manage records, and support student services across programs and events, ensuring accuracy and compliance.

You will coordinate meetings, prepare materials, assist with travel documentation, and collaborate with Admissions, Registrar, Financial Aid, and other campus offices to promote student

Qualifications

• 2 years of in-office environment, higher education, or related field.
• Experience in higher education or academic department preferred.
• Experience coordinating meetings, events, or student programs.
• Experience maintaining confidential student or personnel records.
• Experience with databases or student information systems.

Responsibilities

• Provide exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners.
• Coordinate student-facing processes including admission inquiries, program information, graduation applications, licensure documentation, and field experience communications.
• Assist with scheduling and coordination of School of Education meetings, faculty meetings, advisory board meetings, student orientations, recognition ceremonies, and special events.
• Support faculty with course scheduling, classroom logistics, textbook orders, instructional materials, travel documentation, and other academic administrative functions.
• Maintain student and departmental records while ensuring compliance with university policies, accreditation standards, and applicable state licensure requirements.
• Collaborate with campus offices to support student success and coordinate communication.

Skills

Customer service

Written communication

Time management

Confidentiality

Professionalism

Microsoft Office

Slate

Canvas

Teams

PeopleSoft

Education

High school diploma

Tools

Excel

Word

Outlook

Teams

Job description

Indiana University Northwest - School of Education seeks an experienced administrative support professional to provide comprehensive front-office assistance for the department. You will handle inquiries, manage records, and support student services across programs and events, ensuring accuracy and compliance.

You will coordinate meetings, prepare materials, assist with travel documentation, and collaborate with Admissions, Registrar, Financial Aid, and other campus offices to promote student