Student Well-Being & Support Coordinator

Indiana University Bloomington; Bloomington (IN); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid holidays

Tuition subsidy

Job summary

Indiana University Bloomington is seeking a Student Support Coordinator to provide front‑line care and back‑office coordination for the CARE AND RESOURCE CENTER. You will help students navigate academic and personal challenges, manage scheduling and communications, and support data entry and reporting using case management systems.

The role emphasizes professional communication, confidentiality, and teamwork in a fast‑paced environment on campus.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in an office or higher education setting.
• Excellent written and verbal communication.
• Strong organization and ability to handle confidential information.

Responsibilities

• Answer front desk inquiries and provide compassionate student support.
• Maintain calendars, schedule meetings, and coordinate logistics.
• Prepare documents, reports, and Care Team agendas.
• Support data entry and reporting using case management systems and MS Office.
• Assist with onboarding new staff and training sessions.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Adaptability

Customer service

Self‑direction

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Case management systems

Job description

Department

CARE AND RESOURCE CENTER (BL-CARE-IUBLA)

Department Information

The Office of Student Life is focused on building a strongfoundation to ensure every student's Indiana University experienceis positive, safe, healthy, and meaningful. The Office of StudentLife staff and multiple departments aim to help students navigatetheir time at IU, providing the tools they need to be successful inschool and after graduation. Students are our priority, and theirhealth, safety, and overall well-being are our core mission.

The Student Care and Resource Center at Indiana UniversityBloomington provides coordinated support for students navigatingacademic, personal, and financial challenges. Located within theIndiana Memorial Union (IMU), the Center serves as a central hubfor students seeking assistance and connection to campus resourcesthat promote well-being and success.

Job Summary

The Student Support Coordinator plays a key role in the dailyfunctioning of the Center, offering consistent front-line supportand behind-the-scenes coordination that ensures students receiveresponsive and compassionate care.

Department Specific Responsibilities

• Manages front desk operations and responds to inquiries fromstudents, staff, and campus partners with professionalism andcare.
• Maintains calendars, schedules meetings, and coordinateslogistics for appointments, trainings, and outreach events.
• Prepares and edits documents, correspondence, reports,presentations, and Care Team agendas.
• Manages scheduling for Care Coordinators, including outreachfor missed appointments.
• Maintains confidential student records and supports data entryand reporting using case management systems and Microsoft Officetools.
• Monitors and responds to messages received through the officeemail and communication platforms.
• Coordinates logistics for trainings, workshops, and outreachprograms including room reservations, materials, and attendeecommunication.
• Assists with marketing and promotional efforts such as printingand distributing materials.
• Maintains office supply inventory and ordering processes.
• Assists with onboarding new staff and trainees, includingworkspace and material preparation.
• Participates in team meetings and contributes to ongoingplanning and operational efforts.

General Responsibilities

• Assists with administrative needs related to the dailyoperations, planning, and implementation of student supportinitiatives. Performs duties such as attending a front desk,answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmentalstudent services initiatives, providing information, securing spacereservations, scheduling planning meetings, and providing necessarydocumentation.
• Provides assistance to student participants, stakeholders,faculty, and/or staff; acts as a resource by analyzing information,providing documentation, and preparing reports. Accuratelymaintains student records and databases.
• Schedules student appointments and provides directions,support, and information to students and other visitors to thedepartment.
• Assists with daily scheduling, training, and gathering ofstudent feedback. May prepare and disseminate handouts,presentations, or other materials.
• May assist with ordering or creation of promotional materialsfor student groups or departmental needs.
• May provide guidance to other Student SupportCoordinators.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 2 years in office environment, higher education, or relatedfield

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamicenvironment
• Highly thorough and dependable
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Ability to be self-directed and proactive with accomplishingassignments
• Ability to be flexible with shifting department priorities withlittle notice
• Ability to meet and work with all people
• Ability to problem solve

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Indiana Memorial Union

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$18.75 per hour.

Work Hours

Monday - Friday, 8:00 AM - 5:00 PM.

Occasional evenings or weekends may be required for events or peakservice periods.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University'sJob Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

Request Support
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