Student Records Services Leader

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Tuition subsidy for IU courses

Generous paid time off

Retirement plan options

Job summary

Indiana University Bloomington seeks a full-time Student Services Generalist in the Office of Enrollment Management. You will provide in-person, phone, and email student support, advise on financial aid, billing, and registration, and resolve complex student issues across university systems.

You will represent Student Central at events and help ensure accurate data and smooth daily operations while maintaining confidentiality and high-quality service.

Qualifications

• High school diploma or GED or equivalent is required.
• Preferred completion of at least 2 years of college coursework.
• Experience in customer service or higher education is expected.

Responsibilities

• Delivers high-quality, in-person, phone, and email support to students, families, and third parties.
• Provides holistic advising on financial aid, billing, student records, and registration.
• Investigates and resolves complicated student issues across departments or systems.
• Represents Student Central at on-campus and outreach events.
• Utilizes SIS, IUIE, and KFS systems to interpret data and assist students.
• Hires, trains, and monitors data-entry staff; oversees daily operations.

Skills

Proficient written and verbal comms

Time management

Professionalism

Customer relationship building

Data interpretation

Education

High school diploma or equivalent

2 years college coursework (preferred)

Job description

Indiana University Bloomington seeks a full-time Student Services Generalist in the Office of Enrollment Management. You will provide in-person, phone, and email student support, advise on financial aid, billing, and registration, and resolve complex student issues across university systems.

You will represent Student Central at events and help ensure accurate data and smooth daily operations while maintaining confidentiality and high-quality service.