Student Support Coordinator, Care and Resource Center

The Chronicle Of Higher Education, Inc.; Bloomington (IN); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid holidays

Tuition subsidy

Job summary

Indiana University Bloomington is seeking a Student Support Coordinator to provide front‑line care and back‑office coordination for the CARE AND RESOURCE CENTER. You will help students navigate academic and personal challenges, manage scheduling and communications, and support data entry and reporting using case management systems.

The role emphasizes professional communication, confidentiality, and teamwork in a fast‑paced environment on campus.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in an office or higher education setting.
• Excellent written and verbal communication.
• Strong organization and ability to handle confidential information.

Responsibilities

• Answer front desk inquiries and provide compassionate student support.
• Maintain calendars, schedule meetings, and coordinate logistics.
• Prepare documents, reports, and Care Team agendas.
• Support data entry and reporting using case management systems and MS Office.
• Assist with onboarding new staff and training sessions.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Adaptability

Customer service

Self‑direction

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Case management systems

Job description

Department

CARE AND RESOURCE CENTER (BL-CARE-IUBLA)

Department Information

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

The Student Care and Resource Center at Indiana University Bloomington provides coordinated support for students navigating academic, personal, and financial challenges. Located within the Indiana Memorial Union (IMU), the Center serves as a central hub for students seeking assistance and connection to campus resources that promote well‑being and success.

Job Summary

The Student Support Coordinator plays a key role in the daily functioning of the Center, offering consistent front‑line support and behind‑the‑scenes coordination that ensures students receive responsive and compassionate care.

Department Specific Responsibilities

• Manages front desk operations and responds to inquiries from students, staff, and campus partners with professionalism and care.
• Maintains calendars, schedules meetings, and coordinates logistics for appointments, trainings, and outreach events.
• Prepares and edits documents, correspondence, reports, presentations, and Care Team agendas.
• Manages scheduling for Care Coordinators, including outreach for missed appointments.
• Maintains confidential student records and supports data entry and reporting using case management systems and Microsoft Office tools.
• Monitors and responds to messages received through the office email and communication platforms.
• Coordinates logistics for trainings, workshops, and outreach programs including room reservations, materials, and attendee communication.
• Assists with marketing and promotional efforts such as printing and distributing materials.
• Maintains office supply inventory and ordering processes.
• Assists with onboarding new staff and trainees, including workspace and material preparation.
• Participates in team meetings and contributes to ongoing planning and operational efforts.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of student support initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross‑departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains student records and databases.
• Schedules student appointments and provides directions, support, and information to students and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student groups or departmental needs.May provide guidance to other Student Support Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

Required

• High school diploma or equivalent (such as HSED or GED)

Work Experience

Required

• 2 years in office environment, higher education, or related field

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Demonstrated ability to maintain confidential information
• Demonstrated customer service skills
• Ability to be self‑directed and proactive with accomplishing assignments
• Ability to be flexible with shifting department priorities with little notice
• Ability to meet and work with all people
• Ability to problem solve

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana Memorial Union

Bloomington, Indiana

This is an in‑person position.

Advertised Salary

$18.75 per hour.

Work Hours

Monday - Friday, 8:00 AM - 5:00 PM. Occasional evenings or weekends may be required for events or peak service periods.

Benefits Overview

For full‑time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Support

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

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