Student Services Coordinator

Indiana University; Gary (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Paid holidays

Paid time off

Job summary

Indiana University Northwest - School of Education seeks an experienced administrative support professional to provide comprehensive front-office assistance for the department. You will handle inquiries, manage records, and support student services across programs and events, ensuring accuracy and compliance.

You will coordinate meetings, prepare materials, assist with travel documentation, and collaborate with Admissions, Registrar, Financial Aid, and other campus offices to promote student

Qualifications

• 2 years of in-office environment, higher education, or related field.
• Experience in higher education or academic department preferred.
• Experience coordinating meetings, events, or student programs.
• Experience maintaining confidential student or personnel records.
• Experience with databases or student information systems.

Responsibilities

• Provide exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners.
• Coordinate student-facing processes including admission inquiries, program information, graduation applications, licensure documentation, and field experience communications.
• Assist with scheduling and coordination of School of Education meetings, faculty meetings, advisory board meetings, student orientations, recognition ceremonies, and special events.
• Support faculty with course scheduling, classroom logistics, textbook orders, instructional materials, travel documentation, and other academic administrative functions.
• Maintain student and departmental records while ensuring compliance with university policies, accreditation standards, and applicable state licensure requirements.
• Collaborate with campus offices to support student success and coordinate communication.

Skills

Customer service

Written communication

Time management

Confidentiality

Professionalism

Microsoft Office

Slate

Canvas

Teams

PeopleSoft

Education

High school diploma

Tools

Excel

Word

Outlook

Teams

Job description

Department SCHOOL OF EDUCATION (NW-EDUC-IUNWA)

Job Summary

Department Specific Responsibilities

Serves as the primary administrative support for the School of Education office, providing exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners.

Coordinates student-facing processes including admission inquiries, program information, graduation applications, licensure documentation, and field experience communications.

Assists with scheduling and coordination of School of Education meetings, faculty meetings, advisory board meetings, student orientations, recognition ceremonies, and special events.

Supports faculty with course scheduling, classroom logistics, textbook orders, instructional materials, travel documentation, and other academic administrative functions.

Maintains student and departmental records while ensuring compliance with university policies, accreditation standards, and applicable state licensure requirements.

Assists with data collection, report preparation, and documentation required for state reporting, accreditation reviews, and program assessment initiatives.

Coordinates office purchasing, supply inventory, and payment requests using university financial systems.

Collaborates with campus offices including Admissions, Registrar, Financial Aid, Academic Advising, Student Affairs, Human Resources, and the Office of Clinical Experiences to support student success.

Monitors shared departmental email accounts and respond to inquiries or direct requests to the appropriate faculty or staff member.

Assists with onboarding adjunct faculty and supporting administrative processes related to instructional appointments.

Coordinates logistics for educator preparation activities including workshops, information sessions, teacher recruitment events, and community outreach initiatives.

Maintains departmental webpages, calendars, and communication materials to ensure accurate information is available to students and stakeholders.

General Responsibilities

Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.

Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.

Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.

Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.

Accurately maintains electronic records and databases.

Provides directions, support, and information to student organization representatives and other visitors to the department.

Assists with daily scheduling, training, and gathering of student feedback.

May prepare and disseminate handouts, presentations, or other materials.

May assist with ordering or creation of promotional materials for student organizations or departmental needs.

May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered.

Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

Education

High school diploma or equivalent (such as HSED or GED).

Work Experience

2 years of in-office environment, higher education, or related field.

Preferred Experience

• Experience working in higher education, K-12 education, or an academic department.
• Experience providing administrative support in a fast-paced office with multiple priorities.
• Experience coordinating faculty travel.
• Experience coordinating meetings, events, or student programs.
• Experience maintaining confidential student or personnel records.
• Experience working with databases or student information systems.

SKILLS Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Proven ability to connect with people from a variety of backgrounds with empathy and mutual respect.

Preferred Skills

• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple projects while meeting deadlines.
• Excellent interpersonal skills with a customer service mindset.
• Ability to communicate professionally with faculty, students, school administrators, and external partners.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Ability to learn university systems and processes quickly.
• Experience preparing reports, presentations, and correspondence.
• Demonstrated problem-solving and independent decision-making skills.
• Ability to handle confidential information with discretion.
• Experience working in a collaborative team environment.
• Familiarity with educator preparation programs, teacher licensure processes, or accreditation standards is preferred.
• Experience supporting accreditation, compliance, or reporting activities is preferred.
• Experience using enterprise software such as PeopleSoft, Slate, Canvas, Microsoft 365, or similar systems is preferred.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU Northwest Campus Gary, Indiana

Salary Range

Salary Range: $33,000 - $42,307.00 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level and Job Classification

Career Level: IntermediateFLSA: NonexemptJob Function: Student ServicesJob Family: Student Services Generalist

Equal Employment Opportunity

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

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