Student Services & Admissions Specialist

West Virginia Northern Community College; New Martinsville (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

West Virginia Northern Community College seeks a staff member to maintain a professional, student-focused service center and provide direct assistance from inquiry to graduation. You will input and process information in the college's student tracking system and support campus staff and faculty.

The role requires strong customer service, computer, and office skills, with experience in handling admissions, financial aid documents, and communications via calls, email, and CRM.

Qualifications

• Associate's Degree or vocational/technical degree is required.
• Minimum 1 year of customer service experience.
• Minimum 1 year of computer experience.
• Minimum 1 year of office procedures experience.
• Minimum 6 months of telephone and customer service experience.

Responsibilities

• Answer calls, emails, texts, and CRM communications professionally for campus and collegewide needs.
• Assist with campus events such as Open House and Days of Thunder.
• Process student admissions applications, FERPA forms, transcripts, and financial aid documents.
• Instruct students in using the Student Portal, WVNCC email, and online learning platform.
• Distribute parking permits and coordinate campus mail and intercampus mail.
• Open/close Banner procedures and prepare daily financial reports.

Skills

Customer service

Computer skills

Office procedures

Telephone skills

Teamwork

Work under pressure

Education

Associate's Degree or vocational/technical degree

Tools

CRM software

Job description

West Virginia Northern Community College seeks a staff member to maintain a professional, student-focused service center and provide direct assistance from inquiry to graduation. You will input and process information in the college's student tracking system and support campus staff and faculty.

The role requires strong customer service, computer, and office skills, with experience in handling admissions, financial aid documents, and communications via calls, email, and CRM.