Admissions Specialist

State of South Carolina; South Carolina; On-site; USD 36,000 - 42,000; Full time

Job summary

Spartanburg Community College information/admissions specialist supports the admissions process by reviewing and entering applications, processing documents, and assisting Admissions Counselors to move applicants to student status. The role monitors applicant progress and maintains communication to ensure timely acceptance.

The incumbent greets visitors, provides campus information, coordinates with Admissions and Outreach, and handles inquiries from prospective students.

Qualifications

• High School diploma or GED required.
• Associate degree or equivalent work experience preferred.
• Typing speed of 35 wpm and basic computer literacy required.

Responsibilities

• Process all applicant documents, applications, transcripts, residency proof and test scores; input assessment scores into the system; move applicants to accepted as needed to support Admissions team.
• Monitor applicant progress and maintain timely communication to complete admissions requirements; respond to emails and calls; route escalations as needed.
• Participate in information desk duties, greet visitors, provide college information and directions, and support Admissions events.
• Track applicant interactions, schedule meetings, conduct outbound outreach, and respond to inquiries for new and returning students.
• Perform additional duties as assigned.

Skills

Typing 35 wpm

Customer service

Verbal communication

Data entry

Record keeping

Education

High School Diploma or GED

Associate Degree

Tools

Recruit

Colleague

Etrieve

Job description

The information/admissions specialist will provide support throughout the admissions process from reviewing/entering admission applications, processing all supporting documentation; to assisting the Admissions Counselors as needed in moving an applicant to student status. The information/admissions specialist will monitor applicants' progress through the admissions requirements, maintaining constant communication to support a timely and successful acceptance to the College. The information/admissions specialist will also routinely serve as the initial contact in Admissions and be responsible for greeting visitors and providing information/directions about the college and admissions providing information regarding general College information and other inquiries requested by visitors and prospective students.

• Responsible for processing all applicant related documents, applications, transcripts, residency proof and test scores; assists with conducting entrance placement assessments, imports/enters assessment scores into the system; moves applicant to accepted as needed to assist the admissions team/ Admissions Counselors; updates students' data record in Recruit, Colleague and Etrieve as dictated by the documents being processed; assists with making IDs for students and faculty and staff who visit admissions; prepares all admissions documents for scanning/indexing.
• Monitors applicant progress in completing all admissions requirements, particularly regarding to the submission of required documents; maintains communication with applicants to ensure file is complete in a timely manner for upcoming registration period; assists with responding to emails, answering incoming calls and handling FAS escalations for the Admissions Department, routing calls and requests as needed; maintains up to date entrance requirement information for all college programs and entry level courses; coordinates efforts and work schedule with other admissions specialists to ensure effective and efficient operations.
• Participates in a rotation at the information desk for in-house calls, assisting the caller and directing calls as required. Assists in maintaining an adequate supply of up-to-date information for the information desk. Assist and participate with all Admissions and Outreach events.
• Monitors progress of applicants in territories with communications, and phone and email contacts, scheduled meetings, proactive outreach, and communication, responding to applicant and newly accepted student questions, concerns and needs.
• Performs other duties as assigned.

High School diploma or GED. An associate degree; or a high school diploma and two years related work experience. The ability to type at a corrected rate of 35 words per minute and basic knowledge of computer operations.

Works in an office environment. Periodically required to work extended hours, including weekends, to support enrollment and registration for special events; overnight travel is rarely required.

Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.