Student Admissions Call Center Specialist

West Coast University; Anaheim (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

West Coast University seeks an associate to handle high-volume inbound and outbound calls, screen inquiries for the campuses, and route messages to the Admissions team. You will follow scripts, perform CRM data entry, and schedule information sessions for prospective students.

The role requires professionalism in communication, accuracy in data handling, and experience with high call volumes and telephone dialing systems. Join a mission-driven team in healthcare education.

Qualifications

• Minimum 2 years’ experience preferred.
• Customer Service experience.
• A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.

Responsibilities

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.

Education

High School Diploma or equivalent

Job description

West Coast University seeks an associate to handle high-volume inbound and outbound calls, screen inquiries for the campuses, and route messages to the Admissions team. You will follow scripts, perform CRM data entry, and schedule information sessions for prospective students.

The role requires professionalism in communication, accuracy in data handling, and experience with high call volumes and telephone dialing systems. Join a mission-driven team in healthcare education.