Student Success Navigator

State of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Midlands Technical College seeks a customer-focused Information Center specialist to assist prospective and current students, faculty, staff, and visitors. You will provide clear guidance via in-person interactions, phone, and live chat on enrollment processes, assessments, course requirements, advisement, and college services.

The role is located at the Midlands Technical College Beltline Campus and requires strong Microsoft Office skills, organization, and the ability to handle multiple tasks

Qualifications

• A bachelor's degree and one year of relevant customer service experience or higher education experience; or an associate's degree and three years of relevant customer service experience or higher education experience; or a high school diploma and five years of relevant customer service experience or higher education experience.
• Proficient in Microsoft Office applications; strong organizational and time management skills.
• Ability to absorb and apply procedural information and manage multiple tasks simultaneously.
• Excellent oral and written communication; ability to work independently with minimal supervision.
• Commitment to accuracy, attention to detail, and working effectively in a diverse environment.
• Ability to collaborate across departments and seek support when needed.

Responsibilities

• Provide clear, accurate guidance on enrollment, advisement, and college services to students, staff, and visitors.
• Support students through in-person interactions, phone, and live chat as the Information Center’s primary contact point.
• Assist with enrollment processes, assessments, course requirements, and registrar services.
• Operate with professionalism, maintain accurate records, and uphold high customer service standards.

Skills

Microsoft Office

Organizational skills

Time management

Data entry

Clear communication

Independent work

Attention to detail

Team collaboration

Education

Bachelor's degree or higher

Associate's degree

High school diploma

Job description

Midlands Technical College seeks a customer-focused Information Center specialist to assist prospective and current students, faculty, staff, and visitors. You will provide clear guidance via in-person interactions, phone, and live chat on enrollment processes, assessments, course requirements, advisement, and college services.

The role is located at the Midlands Technical College Beltline Campus and requires strong Microsoft Office skills, organization, and the ability to handle multiple tasks