Technician/Enrollment Center

Westmoreland County Community College; Northern (KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Westmoreland County Community College is seeking a layanan-oriented Enrollment Center Clerk to provide high-level customer service, clerical support, and front-line assistance in the Enrollment Center. The role involves handling enrollment information, updating records, and coordinating with departments to resolve student inquiries.

Ideal candidates have an Associate degree and at least two years of customer service experience, with preference for call center exposure.

Qualifications

• Associate degree required.
• Two years of work-related and customer service experience required.
• Call center experience preferred.

Responsibilities

• Assist and provide accurate information to students and stakeholders in enrollment-related calls and front desk interactions.
• Staff the Enrollment Center front desk, greet visitors, and handle enrollment needs professionally.
• Update student records and assist with reports while maintaining privacy policies.
• Refer complex issues to appropriate departments and collaborate across the College.
• Support events, outreach, and training activities as needed.

Skills

Customer service

Front desk

Microsoft Word

Microsoft Excel

Phone etiquette

Attention to detail

Education

Associate degree

Job description

Position Information

Position Title

Division

Department

Department Information Center

Job Description

This position is responsible to provide high level customer service, clerical support, and assistance within the Enrollment Center.

Essential Job Functions

• Assist and provide accurate information to stakeholders, current students, and prospective students in front-line call center services regarding enrollment, registration, College services, and Enrollment Center requests.
• Staff the Enrollment Center front desk, welcoming and assisting students and visitors with a variety of enrollment and student service-related needs, while maintaining a professional, courteous, and welcoming environment.
• Research information needed to answer student/stakeholder issues.
• Identify and elevate priority issues and refer to other College resources as necessary.
• Update student records and other institutional information in accordance with College policies, procedures, and applicable privacy and confidentiality requirements; generate reports as needed.
• Refer to and collaborate with other departments across the College as needed.
• Assist with special enrollment events, registration initiatives, student outreach efforts, orientation activities, and other college programs as assigned.
• Support departmental operations by demonstrating flexibility and the ability to adjust priorities in response to changing student needs, call volume, staffing demands, and institutional priorities.
• Perform other records-related tasks and special projects as assigned.

Other Job Functions

• Engage in ongoing and frequent training sessions to maintain an understanding of College services, policies, procedures, and programs.
• Assist with training as needed.
• Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities.
• Attend all required meetings and training.
• Perform additional grade-level support duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of Microsoft Word and Excel required.
• Demonstrated knowledge of professional office skills and procedures required.
• Proficient verbal and written communications.
• Read, comprehend and follow instructions/work orders.
• Ability to consistently provide excellent customer service.
• Ability to organize and prioritize work assignments, including managing multiple projects/tasks concurrently and meet varied deadlines.
• Ability to identify problems, make corrective recommendations and assist with the problem-solving process.

Required Qualifications

Experience

• Associate degree in a related field required.
• Two (2) years of work-related and customer service experience required.
• Prior work performance must have met or exceeded appropriate work standards.

Clearances Required

• PA Child Abuse History
• PA Criminal Record Check
• FBI Federal Criminal History Record

Preferred Qualifications

• Call center experience preferred.

Physical Demands

• Prolonged sitting
• Frequent standing/walking or otherwise moving around department/campus
• Repetitive finger/hand movements
• Occasional lifting up to 20 lbs.
• Occasional bending

Audible Demands

• Ability to communicate orally and hear conversation

Visual Demands

• Use of computer and internet/internet-based systems
• Reading and preparing documents, reports, presentations, etc.

Environmental Conditions

• Work is primarily conducted in a typical indoor office environment with appropriate lighting, noises, and temperature control.
• Minimal risk of injury or work-related illnesses.

Salary $18.10/hour

Schedule Days/Hours

Posting Number

Posting Number S-2023-273-P

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Position End Date (if temporary)

Job Open Date

Job Open Date 09/11/2026

Job Close Date

Open Until Filled Yes

Advertising Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have an Associate or higher degree in a related field which is a requirement for this position?
  • Yes
  • No
• Do you have two years of work-related and customer service experience, which is required for this position?
  • Yes
  • No
• Do you have call center experience which is preferred for this position?
  • Yes
  • No

Applicants Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts

Contact US

If you have any questions, please contact Human Resources at 724-925-4143 or via email [e-mail]

Westmoreland County Community College
145 Pavilion Lane, Youngwood, PA 15697
Westmoreland is an affirmative action, equal opportunity college.