Student Pathways Advisor

Central Piedmont Community College; Charlotte (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

Central Piedmont Community College seeks an expert generalist to guide students into and throughout a successful college experience. This role will be based in a call center environment and involves assisting with onboarding, registration and college processes while representing the college at events and open houses.

The ideal candidate provides friendly customer service, assesses student needs, and collaborates with multiple teams to support diverse learners.

Qualifications

• Associate degree or six months of related work experience in a college/customer service/administrative setting (or 3 years).

Responsibilities

• Provide friendly, timely, and accurate customer service to students and staff.
• Help students navigate onboarding, registration, and college processes.
• Assess students’ basic needs and interests.
• Use guided pathways to help students create or clarify productive educational and career goals.
• Provide general academic and student support through technology and on campuses.
• Represent the college at events and open houses.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Technology skills

Academic skills

Diversity awareness

Collaboration with case management

Education

Associate degree

Bachelor’s degree

Job description

Central Piedmont Community College seeks an expert generalist to guide students into and throughout a successful college experience. This role will be based in a call center environment and involves assisting with onboarding, registration and college processes while representing the college at events and open houses.

The ideal candidate provides friendly customer service, assesses student needs, and collaborates with multiple teams to support diverse learners.