Student Loan Collections Specialist — Paid Training & Growth

teleperformance; Maumee (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training from day one

Medical, dental, and vision insurance

Paid time off

401(k) eligibility after 90 days

Health Savings Account (HSA) and FSA

Optional Daily Pay

Employee Assistance Program (EAP)

Career development and advancement

Job summary

AllianceOne is seeking candidates for an onsite Student Loan & Purchased Debt Collections role in Maumee, Ohio. You will contact customers by phone, review accounts, and negotiate repayment options while maintaining professionalism and confidentiality.

Starting pay is $18.00 per hour with paid training, comprehensive benefits, and opportunities for career growth within a performance-driven environment. Onsite location: Maumee, OH.

Qualifications

• Strong experience in student loan collections and/or purchased debt.
• At least 12 months of collections experience.
• At least 12 months of experience in customer service, call center operations, sales, or another customer-facing role.

Responsibilities

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers' financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Student loan collections

Purchased debt collections

Negotiation

Customer service

Job description

AllianceOne is seeking candidates for an onsite Student Loan & Purchased Debt Collections role in Maumee, Ohio. You will contact customers by phone, review accounts, and negotiate repayment options while maintaining professionalism and confidentiality.

Starting pay is $18.00 per hour with paid training, comprehensive benefits, and opportunities for career growth within a performance-driven environment. Onsite location: Maumee, OH.