Customer Service Advocate — Mon–Fri, $17/HR, Benefits

AllianceOne Inc.; Kentucky; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

HSA & FSA options

Employee Assistance Program

Referral bonuses

Job summary

AllianceOne in Maumee, OH is seeking a Customer Service Representative to assist customers with account challenges and repayment options. Training is provided, no prior collections experience required, and the role offers a consistent Monday–Friday schedule with a full benefits package.

The position features a $17.00/hour pay rate and full-time hours (40 hours/week) with medical, dental, vision coverage, a 401(k) with company match after 90 days, and PTO.

Qualifications

• Customer service experience (retail, call center, or similar).
• Strong communication and listening skills.
• Ability to stay calm and professional in tough conversations.
• Problem-solving mindset.
• Reliable and team-oriented.

Responsibilities

• Talk with customers and understand their situation.
• Help customers find manageable repayment solutions.
• Handle inbound and outbound calls (we train you).
• Use empathy and problem-solving to create positive outcomes.
• Stay organized and meet performance goals.

Skills

Customer service experience

Strong communication

Problem-solving mindset

Reliable and team-oriented

Job description

AllianceOne in Maumee, OH is seeking a Customer Service Representative to assist customers with account challenges and repayment options. Training is provided, no prior collections experience required, and the role offers a consistent Monday–Friday schedule with a full benefits package.

The position features a $17.00/hour pay rate and full-time hours (40 hours/week) with medical, dental, vision coverage, a 401(k) with company match after 90 days, and PTO.