First-Party Collections Specialist — Onsite Maumee

AllianceOne Inc; Maumee (OH); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k benefit after 90 days

Paid time off

Résumé du poste

AllianceOne Inc. in Maumee, OH is hiring for a First Party Collections role at our Maumee location.

You will handle daily collections on consumer card, commercial card, and loan lines, aiming to recover past-due amounts while ensuring quality and compliance to deliver an excellent customer experience. The role is onsite at 1684 Woodlands Dr, Maumee, OH 43537 with training and regular hours from 10 AM to 7 PM, Monday through Friday.

Qualifications

• Communicate effectively both written and verbal, tailor communications to audience.
• Professional Demeanor with patience, composure, and client service attitude.
• Service-oriented, empathetic approach to client needs.
• Strong problem solving and decision making skills.
• Ability to handle multiple projects and tasks in a changing environment.
• Self-starter with initiative to improve processes and assist others.
• Strong planning, scheduling and organizational skills.

Responsabilités

• Manage daily caseload of customer accounts to collect past-due amounts.
• Maintain high quality and compliance to provide an exceptional customer experience.
• Communicate effectively with customers and internal teams to resolve issues.
• Help optimize collection processes and meet performance targets.

Connaissances

Clear communication

Professional demeanor

Client service

Problem solving

Multitasking

Planning/scheduling

Organizational skills

Initiative

Attention to detail

Description du poste

AllianceOne Inc. in Maumee, OH is hiring for a First Party Collections role at our Maumee location.

You will handle daily collections on consumer card, commercial card, and loan lines, aiming to recover past-due amounts while ensuring quality and compliance to deliver an excellent customer experience. The role is onsite at 1684 Woodlands Dr, Maumee, OH 43537 with training and regular hours from 10 AM to 7 PM, Monday through Friday.