Collections Specialist - $18/Hour + Uncapped Incentives

teleperformance; Maumee (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training from day one

Medical, dental, and vision insurance

Paid time off

401(k) eligibility after 90 days

Health Savings Account (HSA) and FSA

Optional Daily Pay

Employee Assistance Program (EAP)

Career development and advancement

Job summary

AllianceOne is seeking candidates for an onsite Student Loan & Purchased Debt Collections role in Maumee, Ohio. You will contact customers by phone, review accounts, and negotiate repayment options while maintaining professionalism and confidentiality.

Starting pay is $18.00 per hour with paid training, comprehensive benefits, and opportunities for career growth within a performance-driven environment. Onsite location: Maumee, OH.

Qualifications

• Strong experience in student loan collections and/or purchased debt.
• At least 12 months of collections experience.
• At least 12 months of experience in customer service, call center operations, sales, or another customer-facing role.

Responsibilities

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers' financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Student loan collections

Purchased debt collections

Negotiation

Customer service

Job description

Job Description

Student Loan & Purchased Debt Experience Preferred | Paid Training | Career Growth

What We Offer

$18.00 per hour starting pay

• Uncapped performance-based incentives - earn more as you achieve your goals
• Paid training from day one
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) eligibility after 90 days
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• Career development and advancement opportunities

Health coverage begins on the first day of the month following your hire date, or immediately if hired on the first day of the month.

What You'll Do

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers' financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Qualifications

Top Priority: Student Loan & Purchased Debt Collections

• Strong experience in student loan collections and/or purchased debt.
• Familiarity with payment negotiations, repayment arrangements, and account resolution.

Second Priority: Other Collections Experience

• At least 12 months of collections experience.
• Ability to negotiate payment arrangements and manage customer accounts professionally.

Additional Candidates: Customer-Facing Experience

• At least 12 months of experience in customer service, call center operations, sales, or another customer-facing role.
• Strong verbal communication, active listening, and problem-solving skills.
• Motivation to achieve goals and succeed in a performance-driven environment.

All candidates should demonstrate professionalism, empathy, attention to detail, and the ability to handle challenging customer conversations.

Work Location

Onsite - Maumee, Ohio

1684 Woodlands Drive

Maumee, OH 43537

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail] .

Questions?

Please review our privacy notice available at the following www.allianceoneinc.com/careers

For additional information on AllianceOne visit our website at www.allianceoneinc.com