Collections Specialist - Uncapped Incentives & Career Growth

AllianceOne; Maumee (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Uncapped incentives

Paid training

Health insurance

Dental insurance

Vision insurance

PTO

401(k) eligibility after 90 days

HSA and FSA

Job summary

AllianceOne is seeking a Collections Specialist in Maumee, Ohio to negotiate payment solutions, resolve balances, and drive results. Training starts on day one with uncapped incentives for performance and opportunities for career growth.

We value expertise in student loan or purchased debt collections, with additional credit for customer service and call center backgrounds. This onsite role offers competitive pay and strong benefits.

Qualifications

• Experience in student loan collections or purchased debt required.
• At least 12 months of collections experience.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers’ financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Student loan collections

Purchased debt

Collections experience

Customer service

Job description

AllianceOne is seeking a Collections Specialist in Maumee, Ohio to negotiate payment solutions, resolve balances, and drive results. Training starts on day one with uncapped incentives for performance and opportunities for career growth.

We value expertise in student loan or purchased debt collections, with additional credit for customer service and call center backgrounds. This onsite role offers competitive pay and strong benefits.