Collections Specialist – $18/Hour + Uncapped Incentives

AllianceOne; Maumee (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Uncapped incentives

Paid training

Health insurance

Dental insurance

Vision insurance

PTO

401(k) eligibility after 90 days

HSA and FSA

Job summary

AllianceOne is seeking a Collections Specialist in Maumee, Ohio to negotiate payment solutions, resolve balances, and drive results. Training starts on day one with uncapped incentives for performance and opportunities for career growth.

We value expertise in student loan or purchased debt collections, with additional credit for customer service and call center backgrounds. This onsite role offers competitive pay and strong benefits.

Qualifications

• Experience in student loan collections or purchased debt required.
• At least 12 months of collections experience.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers’ financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Student loan collections

Purchased debt

Collections experience

Customer service

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Student Loan & Purchased Debt Experience Preferred | Paid Training | Career Growth

Are you an experienced collections professional who excels at negotiating payment solutions and achieving performance goals? Join our team as a Collections Specialist , where you can leverage your skills, help customers resolve outstanding balances, and earn competitive pay with uncapped incentive opportunities.

We especially value candidates with strong experience in student loan collections and/or purchased debt. Candidates with other collections experience are also encouraged to apply, along with qualified customer service, call center, and sales professionals ready to build their careers in collections.

What We Offer

• $18.00 per hour starting pay
• Uncapped performance-based incentives — earn more as you achieve your goals
• Paid training from day one
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) eligibility after 90 days
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• Career development and advancement opportunities

Health coverage begins on the first day of the month following your hire date, or immediately if hired on the first day of the month.

What You’ll Do

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers’ financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Qualifications

Top Priority: Student Loan & Purchased Debt Collections

• Strong experience in student loan collections and/or purchased debt.
• Familiarity with payment negotiations, repayment arrangements, and account resolution.

Second Priority: Other Collections Experience

• At least 12 months of collections experience.
• Ability to negotiate payment arrangements and manage customer accounts professionally.

Additional Candidates: Customer-Facing Experience

• At least 12 months of experience in customer service, call center operations, sales, or another customer-facing role.
• Strong verbal communication, active listening, and problem-solving skills.
• Motivation to achieve goals and succeed in a performance-driven environment.

All candidates should demonstrate professionalism, empathy, attention to detail, and the ability to handle challenging customer conversations.

Work Location: Onsite – Maumee, Ohio

1684 Woodlands Drive

Maumee, OH 43537

#ZRPSG

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com