Student IT Help Desk Technician (Part-Time)

Ensign International; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Part time

Job summary

Ensign College is seeking a Student Employee - Help Desk Technician to join the IT team. You will be the first point of contact for technology questions from students, faculty, and staff, providing frontline support for accounts, devices, printers, and classroom tech.

You will document issues in the ticketing system, learn new technologies, and escalate complex problems to the appropriate OIT team members, while maintaining security and confidentiality. Shifts align with class schedules.

Qualifications

• Be currently enrolled as an Ensign College student in good standing and taking at least 6 credits.
• Ability to learn and apply new technology and processes.
• Strong customer service orientation and problem-solving mindset.

Responsibilities

• Provide friendly, professional, and timely technical support in person, by phone, and by email.
• Assist users with account access, password resets, and other account issues.
• Troubleshoot basic hardware, software, OS, and network problems and document steps.

Skills

Customer service

Verbal communication

Written communication

Basic troubleshooting

Windows 11

Mac familiarity

Teamwork

Education

Ensign College student

Job description

Ensign College is seeking a Student Employee - Help Desk Technician to join the IT team. You will be the first point of contact for technology questions from students, faculty, and staff, providing frontline support for accounts, devices, printers, and classroom tech.

You will document issues in the ticketing system, learn new technologies, and escalate complex problems to the appropriate OIT team members, while maintaining security and confidentiality. Shifts align with class schedules.