Student Employee - Help Desk Technician

Ensign International; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Part time

Job summary

Ensign College is seeking a Student Employee - Help Desk Technician to join the IT team. You will be the first point of contact for technology questions from students, faculty, and staff, providing frontline support for accounts, devices, printers, and classroom tech.

You will document issues in the ticketing system, learn new technologies, and escalate complex problems to the appropriate OIT team members, while maintaining security and confidentiality. Shifts align with class schedules.

Qualifications

• Be currently enrolled as an Ensign College student in good standing and taking at least 6 credits.
• Ability to learn and apply new technology and processes.
• Strong customer service orientation and problem-solving mindset.

Responsibilities

• Provide friendly, professional, and timely technical support in person, by phone, and by email.
• Assist users with account access, password resets, and other account issues.
• Troubleshoot basic hardware, software, OS, and network problems and document steps.

Skills

Customer service

Verbal communication

Written communication

Basic troubleshooting

Windows 11

Mac familiarity

Teamwork

Education

Ensign College student

Job description

Student Employee - Help Desk Technician# Ensign College Student Jobs## Student Employee - Help Desk TechnicianApply: Ensign College: Part time: Posted 2 Days Ago: R0026917**Student Employee - Help Desk Technician** The IT Help Desk Technician serves as the first point of contact for technology-related questions, issues, and requests from Ensign College students, faculty, and staff. This position provides frontline technical support by assisting with account access, password resets, computer hardware and software, printers, and other campus technology. Help Desk Technicians are responsible for providing excellent customer service, troubleshooting issues, documenting requests, and resolving problems when possible or escalating them to the appropriate OIT team member. This role requires a strong commitment to customer service, problem-solving, teamwork, professionalism, and supporting the mission of Ensign College. ## Key Responsibilities* Provide friendly, professional, and timely technical support to students, faculty, and staff in person, by phone, and through email.* Serve as the first point of contact for technology-related questions, problems, and service requests.* Assist users with account access, password resets, and other account-related issues.* Troubleshoot basic hardware, software, operating system, and network connectivity issues.* Provide support for campus computers, printers, classroom technology, and other supported equipment.* Assist students with basic troubleshooting of personal laptops and devices when appropriate.* Create, update, and maintain accurate support tickets in TeamDynamix, documenting issues, troubleshooting steps, and resolutions.* Resolve technical issues within the scope of the Help Desk or escalate and assign tickets to the appropriate OIT team member when additional assistance is needed.* Follow established procedures and communicate updates to users regarding their support requests.* Take ownership of assigned issues by researching solutions, learning new technologies, and seeking assistance when needed.* Maintain the confidentiality of user information and follow established OIT security policies and procedures. Never share, disclose, or improperly access passwords or other confidential information.* Represent the Office of Information Technology in a professional and positive manner through all interactions with students, faculty, and staff.* Maintain a clean, organized, and professional Help Desk workspace.* Perform other related duties as assigned. ## Qualifications* Be currently enrolled as an Ensign College student in good academic standing and taking at least 6 credit hours (3 per block).* Strong customer service skills with a friendly, patient, and professional demeanor.* Effective verbal and written communication skills in English.* Basic computer troubleshooting skills and a willingness to learn new technologies.* Working knowledge of Windows 11; familiarity with macOS is preferred.* Ability to identify problems, research solutions, and know when to ask for assistance.* Ability to prioritize responsibilities, manage multiple requests, and work in a fast-paced environment.* Strong attention to detail and the ability to accurately document technical issues and resolutions.* Ability to work independently while contributing positively to a team environment.* Dependable, punctual, and committed to fulfilling assigned work schedules.* Demonstrated initiative, willingness to learn, and ability to accept feedback and apply it to improve performance.* Previous customer service and/or technical support experience is preferred but not required. ## Work ScheduleThe Help Desk operates during the following hours:* Monday and Friday: 7:30 a.m. – 6:15 p.m.* Tuesday, Wednesday, and Thursday: 7:30 a.m. – 9:15 p.m.* Saturday: 10:00 a.m. – 5:00 p.m.Student employees must be available to work shifts scheduled during any of the Help Desk operating hours. Work schedules will be coordinated around class schedules and department needs. Student employees are expected to arrive on time, work their assigned shifts, and follow established timekeeping procedures. Consistent attendance and punctuality are essential to maintaining reliable Help Desk coverage. ## Application InstructionsPlease submit a current resume and class schedule for the Winter Semester with your application. **All student employees accept as conditions of employment that they will:*** Be currently enrolled as an Ensign College student taking at least 6 credits (3 per block) and in good academic standing.* Refrain from behavior or expression that seriously and adversely affects the college mission or The Church of Jesus Christ of Latter-day Saints.* Act in accordance with the Church Educational System Honor Code and the Dress and Grooming Principles and Expectations.* Comply with all college policies and procedures.* Commit to bring about the purposes of Ensign College.* Maintain these conditions of employment on an ongoing basis. Ensign College is an equal opportunity employer and does not unlawfully discriminate in its hiring or employment practices on the basis of race, color, national or ethnic origin, sex (including pregnancy), age, disability, genetic information, or veteran’s status. As an educational institution owned and operated by The Church of Jesus Christ of Latter-day Saints, Ensign College gives lawful hiring preference to qualified, faithful members of the Church who are in good standing.