Student IT Help Desk Associate (Level I)

Stark-State-College-of-Technolog; North Canton (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Stark State College of Technology is seeking a Help Desk Assistant to provide level I support to faculty, students and staff using the Help Desk software and phone etiquette. This student worker position involves directing level 2 issues to the appropriate IT group, assisting counter and phone users, and helping with campus projects.

Flexible schedule up to 20 hours per week. Candidates should be enrolled in an IT/ET program or have IT experience, with strong communication, writing and telephone

Qualifications

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• Assist Help Desk staff with projects as needed.
• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.
• Help Desk Hours: Mon. - Thurs. 7:30 a.m. - 9:00 p.m.; Fri. - 7:30 a.m. - 4:00 p.m.; Sat. - 8:00 a.m. - 1:00 p.m.

Skills

Communication skills

Writing skills

Telephone skills

Teamwork

Education

Enrollment in an IT/ET program

Tools

IT software awareness

Job description

Stark State College of Technology is seeking a Help Desk Assistant to provide level I support to faculty, students and staff using the Help Desk software and phone etiquette. This student worker position involves directing level 2 issues to the appropriate IT group, assisting counter and phone users, and helping with campus projects.

Flexible schedule up to 20 hours per week. Candidates should be enrolled in an IT/ET program or have IT experience, with strong communication, writing and telephone