Help Desk Services - Student Worker - Non FWS

Stark-State-College-of-Technolog; North Canton (OH); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Stark State College of Technology is seeking a Help Desk Assistant to provide level I support to faculty, students and staff using the Help Desk software and phone etiquette. This student worker position involves directing level 2 issues to the appropriate IT group, assisting counter and phone users, and helping with campus projects.

Flexible schedule up to 20 hours per week. Candidates should be enrolled in an IT/ET program or have IT experience, with strong communication, writing and telephone

Formación

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.

Responsabilidades

• Provide level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• Assist Help Desk staff with projects as needed.
• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.
• Help Desk Hours: Mon. - Thurs. 7:30 a.m. - 9:00 p.m.; Fri. - 7:30 a.m. - 4:00 p.m.; Sat. - 8:00 a.m. - 1:00 p.m.

Conocimientos

Communication skills

Writing skills

Telephone skills

Teamwork

Educación

Enrollment in an IT/ET program

Herramientas

IT software awareness

Descripción del empleo

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.

Other duties includedispersing help aids, and assisting help desk staff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a non-federal work study student worker position.Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.

Assigning level 2 support to the appropriate IT group.

This position is responsible for assisting users at the Help Desk counter and over the phone.

Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.

The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.

Schedule is flexible and up to 20 hours per week.

Help Desk Hours

Mon. - Thurs. 7:30 a.m. - 9:00 p.m.

Fri. - 7:30 a.m. - 4:00 p.m.

Sat. - 8:00 a.m. - 1:00 p.m.

We are seeking individuals with the following experience

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.