Part-Time IT Help Desk Consultant

University of Texas; Austin (TX); On-site; USD 21,000 - 22,000; Part time

Job summary

The University of Texas at Austin is seeking a Student Consultant I to provide first-level IT and business service support to the UT community. You will handle incidents and requests, document resolutions, and coordinate with internal teams to ensure effective problem resolution.

Responsibilities include greeting customers, listening to needs, and maintaining clear communication throughout the resolution process. Part-time, on-site shifts with a weekly 19-hour schedule.

Qualifications

• Passion for helping people with strong verbal and written communication abilities.
• Ability to adapt to a fast-paced, changing environment.
• Excellent listening and interpersonal skills.
• Ability to follow procedures and escalation paths independently.

Responsibilities

• Serve as the first-level contact, handling incidents and requests for IT and business services.
• Greet customers courteously, professionally, and empathetically.
• Listen to customer needs and route issues to appropriate staff.
• Act as liaison between customers and internal support to ensure correct issue interpretation.
• Maintain regular communication with customers during resolution.

Skills

Communication

Customer service

Problem solving

Multitasking

Spanish (preferred)

Education

Enrolled in last consecutive semester with 6+ credit hours

Job description

The University of Texas at Austin is seeking a Student Consultant I to provide first-level IT and business service support to the UT community. You will handle incidents and requests, document resolutions, and coordinate with internal teams to ensure effective problem resolution.

Responsibilities include greeting customers, listening to needs, and maintaining clear communication throughout the resolution process. Part-time, on-site shifts with a weekly 19-hour schedule.