Help Desk Services - Student Worker - Non FWS

Stark State College (OH); North Canton (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

Stark State College in North Canton, OH is seeking a Help Desk Assistant (student worker) to provide level I support to faculty, students, and staff using Help Desk software and telephone etiquette. The role includes assisting Help Desk staff with projects and assigning level II tickets to the appropriate IT group.

Responsibilities include helping users at the Help Desk counter and over the phone, maintaining documentation racks, and ensuring printers are stocked.

Qualifications

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assist Help Desk staff with projects as needed.
• Assist users at the Help Desk counter and over the phone.
• Assign level 2 support to the appropriate IT group.
• Maintain documentation racks and printers in open computer labs.

Skills

IT knowledge

Communication

Telephone skills

Teamwork

Written communication

Education

ET/IT program enrollment

Tools

Help desk software

Job description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.

Other duties includedispersing help aids, and assisting help desk staff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a non-federal work study student worker position.Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.

Assigning level 2 support to the appropriate IT group.

This position is responsible for assisting users at the Help Desk counter and over the phone.

Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.

The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.

Schedule is flexible and up to 20 hours per week.

Help Desk Hours

Mon. - Thurs. 7:30 a.m. - 9:00 p.m.

Fri. - 7:30 a.m. - 4:00 p.m.

Sat. - 8:00 a.m. - 1:00 p.m.

We are seeking individuals with the following experience

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Excellent communication and writing skills.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.