Student IT Help Desk Tech — Flexible Part-Time

Grays Harbor College; Washington; Hybrid; USD 19,286 - 30,307; Part time

Job summary

Grays Harbor College is seeking a Student Help Desk Tech for Information Technology. This on-campus, part-time role (non-benefit) offers some work-from-home opportunities and a flexible schedule, typically Monday–Friday, 12:30 pm–4:00 pm, up to 69 hours/month.

You will report to the Student Help Desk Manager and must be a current student. Responsibilities include handling support cases via Zoom, email, and phone; providing solutions; maintaining logs; and following FERPA guidelines.

Qualifications

• High school graduation or equivalent.
• Current Grays Harbor College student.
• Basic computer competence.

Responsibilities

• Handle student technical support cases via Zoom, email and phone.
• Provide solutions and advice on technical issues.
• Recognize FERPA guidelines to keep PII confidential.
• Maintain daily logs.
• Perform tasks using problem solving and critical thinking skills.

Skills

Customer service

Communication

Written communication

Confidentiality

Independent work

Multi-tasking

Detail oriented

Education

High school diploma or equivalent

Current Grays Harbor College student

Basic computer competence

Tools

Microsoft Office 365

ctcLink

Canvas

Email

Job description

Grays Harbor College is seeking a Student Help Desk Tech for Information Technology. This on-campus, part-time role (non-benefit) offers some work-from-home opportunities and a flexible schedule, typically Monday–Friday, 12:30 pm–4:00 pm, up to 69 hours/month.

You will report to the Student Help Desk Manager and must be a current student. Responsibilities include handling support cases via Zoom, email, and phone; providing solutions; maintaining logs; and following FERPA guidelines.