Student Help Desk Tech - Information Technology - (Must be a current GHC student to apply)

Grays Harbor College; Washington; Hybrid; USD 19,286 - 30,307; Part time

Job summary

Grays Harbor College is seeking a Student Help Desk Tech for Information Technology. This on-campus, part-time role (non-benefit) offers some work-from-home opportunities and a flexible schedule, typically Monday–Friday, 12:30 pm–4:00 pm, up to 69 hours/month.

You will report to the Student Help Desk Manager and must be a current student. Responsibilities include handling support cases via Zoom, email, and phone; providing solutions; maintaining logs; and following FERPA guidelines.

Qualifications

• High school graduation or equivalent.
• Current Grays Harbor College student.
• Basic computer competence.

Responsibilities

• Handle student technical support cases via Zoom, email and phone.
• Provide solutions and advice on technical issues.
• Recognize FERPA guidelines to keep PII confidential.
• Maintain daily logs.
• Perform tasks using problem solving and critical thinking skills.

Skills

Customer service

Communication

Written communication

Confidentiality

Independent work

Multi-tasking

Detail oriented

Education

High school diploma or equivalent

Current Grays Harbor College student

Basic computer competence

Tools

Microsoft Office 365

ctcLink

Canvas

Email

Job description

MUST BE A CURRENT GRAYS HARBOR COLLEGE STUDENT TO APPLY. Grays Harbor College is accepting applications for a Student Help Desk Tech - Information Technology. This is a part-time, non-permanent position and is not eligible for benefits. Hours will typically be Monday through Friday, 12:30 pm to 4:00 pm (up to 69 hours per month) but can be flexible. Position will be on campus with some work from home opportunities. This position reports to the Student Help Desk Manager.

Grays Harbor is committed to providing excellent educational opportunities. We prioritize student learning, promote student and faculty success, foster an inclusive environment, manage our resources, and connect with the community. We strive to create a culturally relevant environment on campus and in the community by learning and practicing equity-mindedness and promoting faculty, staff, and student diversity.

• Handling student technical support cases via Zoom, email and phone
• Provide solutions and advice on technical issues
• Recognize FERPA guidelines to keep PII confidential
• Maintain daily logs
• Perform tasks using problem solving and critical thinking skills

COMPETENCIES/KNOWLEDGE/ABILITIES

• Ability to convey friendliness, warmth and acceptance to all individuals.
• Ability to clearly and effectively communicate with individuals and groups.
• Excellent written communication skills including spelling, grammar and punctuation.
• Familiar with Microsoft Office 365, ctcLink, Canvas and email.
• Ability to work independently.
• Ability to maintain the highest level of confidentiality at all times.
• Ability to multi-task and prioritize.
• Ability to pay close attention to detail

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• High school graduation or equivalent
• Current Grays Harbor College Student
• Basic computer competence

Desired:

• Technical Background