Tech Service Desk Associate (Part-Time)

Howard Community College; Baltimore (MD); On-site; USD 25,000 - 35,000; Part time

Job summary

Howard Community College is seeking a part-time Technology Service Center Representative in Baltimore, Maryland. This entry-level position requires interacting with students and faculty to assist with various technology-related issues, showcasing strong troubleshooting and customer service skills.

The role involves responding to support requests, assisting in the DH110 computer lab, and managing the student laptop loan program. A commitment to supporting the college community is essential.

Qualifications

• Entry-level position requiring good troubleshooting and customer service abilities.
• Must assist students and faculty with common technology problems.

Responsibilities

• Respond to technology support requests via various channels.
• Assist students and faculty in the computer lab with hardware and software issues.
• Oversee the student laptop loan program inventory.

Skills

Troubleshooting ability

Customer service skills

Job description

Howard Community College is seeking a part-time Technology Service Center Representative in Baltimore, Maryland. This entry-level position requires interacting with students and faculty to assist with various technology-related issues, showcasing strong troubleshooting and customer service skills.

The role involves responding to support requests, assisting in the DH110 computer lab, and managing the student laptop loan program. A commitment to supporting the college community is essential.