IT Help Desk Assistant - Student Tech Support

Carroll Community College Foundation; Indiana (PA); On-site; USD 17,908 - 23,419; Part time

Job summary

Carroll Community College is seeking a student employee in Information Technology to support the Enterprise Service Desk and Student Help Desk.

Responsibilities include troubleshooting hardware and software, assisting faculty, staff and students, and helping with events and lab setups, using Microsoft 365 and KACE ticketing.

Flexible hours during summer and academic terms; ability to move up to 25 pounds; strong communication and teamwork required.

Qualifications

• Must have high school diploma.
• Good communications and people skills.
• Able to handle stressful situations with patience.
• Strong time management and work ethic.
• Technology background and/or willingness to learn.
• Able to move at least 25 pounds.
• Positive, cooperative, and supportive.

Responsibilities

• Troubleshoot and repair computers, laptops, tablets, printers and other tech.
• Assist and advise faculty and staff with technical questions at the Enterprise Service Desk.
• Assist and advise students with technical questions at the Student Help Desk.
• Provide support for college events and external organizations using college facilities.
• Assist with printing posters, banners, and CD/DVD duplications.
• Assist with preventative maintenance in network closets across the campus.
• Assist with technology repairs, setups, and installations in labs and classrooms.
• Use Microsoft 365 tools (Word, Excel, PowerPoint, Teams).
• Use KACE ticketing software to track work requests.
• Perform other duties as assigned.

Skills

Strong communication

Time management

Patience under pressure

Technical background

Lift 25 pounds

Education

High school diploma

Job description

Carroll Community College is seeking a student employee in Information Technology to support the Enterprise Service Desk and Student Help Desk.

Responsibilities include troubleshooting hardware and software, assisting faculty, staff and students, and helping with events and lab setups, using Microsoft 365 and KACE ticketing.

Flexible hours during summer and academic terms; ability to move up to 25 pounds; strong communication and teamwork required.