IT Help Desk Associate - Student Tech Support

Universities of Wisconsin; Superior (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

UW-Superior is seeking a Technology I - Help Desk student to provide phone, email, and walk-in support to students, alumni, faculty, staff, and affiliates. You will assist with campus-wide applications, network connectivity, and computer hardware and software.

You will gain hands-on customer service experience, learn technical concepts quickly, and work around your class schedule with 10–12 hours per week, potentially expanding to 20 hours per week when classes are not in session or during the

Qualifications

• Must maintain at least half-time student status and commit to work 10–12 hours/week up to 20 hours/week when classes are in session.
• Ability to learn campus applications and software quickly.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide phone, email, and walk-in support to UW-Superior students, alumni, faculty, staff, and affiliates.
• Assist with campus-wide applications, network connectivity, PC & Macintosh hardware, operating systems, and software.
• Demonstrate excellent customer service and problem-solving skills in a learning, team-based environment.
• Support classrooms and labs by assisting with equipment and classroom technology during visits and on-call situations.

Skills

Customer service

Communication

Problem solving

Listening

Job description

UW-Superior is seeking a Technology I - Help Desk student to provide phone, email, and walk-in support to students, alumni, faculty, staff, and affiliates. You will assist with campus-wide applications, network connectivity, and computer hardware and software.

You will gain hands-on customer service experience, learn technical concepts quickly, and work around your class schedule with 10–12 hours per week, potentially expanding to 20 hours per week when classes are not in session or during the