Tech I - Help Desk: Student IT Support

UWSUP University of Wisconsin Superior; United States; On-site; USD 17,000 - 21,000; Part time

Job summary

UW‑Superior invites applications for the Technology I - Help Desk student position. The role provides phone, email, and in-person tech support to the campus community and requires strong customer service and problem-solving abilities. Training on classroom technology and labs will be provided.

We seek part-time student employees who can work 10–12 hours per week (up to 20 during sessions, potentially 40 during breaks) with shifts arranged around class schedules and university activities.

Qualifications

• Must be a half-time student with commitment to 10–12 hours/week, up to 20 hours during class sessions
• Potentially up to 40 hours/week during breaks/when classes are not in session
• Hours scheduled around classes and other university activities
• If offered employment, you will need a social security card and a form of identity to complete hiring paperwork

Responsibilities

• Provide phone, email, and walk-in support to UW‑Superior students, alumni, faculty, staff and affiliates
• Answer queries about campus-wide applications, network connectivity, hardware, operating systems, and software
• Assist with printers (paper/toner) and maintain classroom equipment
• Support faculty during on-call situations to diagnose and instruct on classroom technology
• Learn about university computer labs and classroom tech; assist lab users as needed

Skills

Customer service

Communication

Problem solving

Willingness to learn

Job description

UW‑Superior invites applications for the Technology I - Help Desk student position. The role provides phone, email, and in-person tech support to the campus community and requires strong customer service and problem-solving abilities. Training on classroom technology and labs will be provided.

We seek part-time student employees who can work 10–12 hours per week (up to 20 during sessions, potentially 40 during breaks) with shifts arranged around class schedules and university activities.