Part Time Help Desk Support

Wharton-County-Junior-College; Wharton (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

University of California is seeking a Part Time Help Desk Support to provide excellent customer service for students, faculty, and staff. The role handles first line IT requests, gradually filtering and escalating complex issues to the Help Desk Technician or Training Coordinator.

The position requires a High School diploma or equivalent, plus one year of office experience or 30 college credit hours. Strong communication and basic troubleshooting skills are essential.

Qualifications

• High School diploma or equivalent required.
• 1 year of current office work experience or 30 college credit hours or a combination.
• Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques.
• Experience answering telephones and communicating with a diverse end-user population.
• Criminal background check is required.

Responsibilities

• Provide excellent customer service supporting first line response for students, faculty, and staff requiring IT assistance.
• Filter and escalate appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator.

Skills

Phone support

Customer service

Troubleshooting basics

End-user communication

Basic IT knowledge

Education

High School diploma or equivalent

30 college credit hours

Job description

The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator.

This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education.

Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required.

Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required.

A criminal background check is required.