Student IT Help Desk Pro - Law Campus (Part-Time)

Lewis & Clark College; Portland (OR); On-site; USD 19,000 - 28,000; Part time

Job summary

Lewis & Clark College is seeking a Computer Help Desk Assistant to provide front-line support for student laptops and school-owned printers, and to assist with emergency classroom technical/media support as needed.

The role includes helping students connect laptops to the campus wireless network, installing printers, and supporting email, live-chat and phone requests, as well as basic word processing and spreadsheets. AV equipment familiarity is a plus.

Qualifications

• Apple OSX and/or Windows proficiency.
• Ability to install printers and access wireless networks.
• Experience with AV/Media equipment like projectors preferred.

Responsibilities

• IT Help Desk Assistants will be the front-line support for all student personal laptop and school-owned printers.
• In addition, they may handle on-call emergency classroom technical/media support when needed.
• Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software.
• Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone.
• IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV-Media equipment problems.

Skills

OSX & Windows proficiency

Printer setup

Wireless networking

Tools

AV/Media equipment

Job description

Lewis & Clark College is seeking a Computer Help Desk Assistant to provide front-line support for student laptops and school-owned printers, and to assist with emergency classroom technical/media support as needed.

The role includes helping students connect laptops to the campus wireless network, installing printers, and supporting email, live-chat and phone requests, as well as basic word processing and spreadsheets. AV equipment familiarity is a plus.