Student IT Help Desk Associate

Lewis & Clark College; United States; On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Work-Study Preferred

Job summary

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops and college printers. You will respond in person, by email, live chat, or phone to help with connectivity, printing, and classroom technology issues.

This role involves assisting with wireless setup, printer installation, AV equipment as needed, and providing courteous customer service in a busy academic environment. Work-study preferred and training provided.

Qualifications

• Preferred to be computer proficient in Apple OSX, Windows or both.
• Must know how to install a printer and how to access a wireless network.
• Prefer applicants have some AV/Media equipment experience like projectors.
• Must be dependable, reliable and accountable due to the fact that this is a busy customer service position.

Responsibilities

• IT Help Desk Assistants will be the front-line support for all student personal laptop and school-owned printers.
• In addition, they may handle on-call emergency classroom technical/media support when needed.
• Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software.
• Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone.
• IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV-Media equipment problems.

Skills

Apple OSX proficiency

Windows proficiency

Printer setup

Wireless networking

AV/Media experience

Tools

PioNet

Job description

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops and college printers. You will respond in person, by email, live chat, or phone to help with connectivity, printing, and classroom technology issues.

This role involves assisting with wireless setup, printer installation, AV equipment as needed, and providing courteous customer service in a busy academic environment. Work-study preferred and training provided.