Computer Help Desk Assistant 2026

lewisandclark; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Work-Study Preferred

Job summary

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops, school printers, and emergency classroom tech/AV issues. You'll assist students in person, by email, live chat and phone, helping them connect to the wireless network and install printers.

Ideal candidates are proficient with Apple OSX and Windows, reliable, and able to handle a busy customer-service environment. Work-study preferred and the pay is $17.00 per hour.

Qualifications

• Computer proficiency in Apple OSX and Windows.
• Experience installing printers and accessing wireless networks.
• AV/Media equipment experience preferred.

Responsibilities

• Provide front-line IT support for student laptops and school printers.
• Assist with on-call AV/Media classroom support.
• Help connect laptops to wireless networks and install printers.
• Troubleshoot word processing and spreadsheet questions.
• Maintain printers with paper and toner; support email, live chat and phone.
• Address classroom tech issues including AV‑Media equipment problems.

Skills

Printer installation

Wireless network access

AV/Media equipment experience

OSX/Windows proficiency

Tools

PioNet network access software

Job description

Job Purpose

IT Help Desk Assistants will be the front‑line support for all student personal laptop and Law School student printer issues and emergency classroom technical/media support, respond to requests for assistance in person, email, live chat and by phone.

Prerequisites for Eligibility

Preferred to be computer proficient in Apple OSX, Windows or both. Must know how to install a printer and how to access a wireless network. Prefer applicants have some AV/Media equipment experience like projectors. Must be dependable, reliable and accountable due to the fact that this is a busy customer service position.

Duties and Responsibilities

IT Help Desk Assistants will be the front‑line support for all student personal laptop and school‑owned printers. In addition, they may handle on‑call emergency classroom technical/media support when needed. Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software. Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone. IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV‑Media equipment problems.

Responsibility towards Diversity

Ability to honor and work with all identities and individuals, particularly those who are underrepresented in the country and/or at Lewis & Clark College.

Schedule

Hours of operation are Monday through Friday 8am to 8pm.

Preference for the following:

• Mon 11am – 1:30pm
• Fri 11am – 2pm

Work Study Requirement

(Work-Study Preferred)

Rate of Pay

$17.00 per hour

Career Competencies Gained From This Role

• Communication : Clearly and effectively exchange information with others through written, verbal, and non-verbal methods.
• Professionalism : Demonstrate responsibility, dependability, and ethical behavior in the workplace.
• Technology : Use digital tools and technologies to complete tasks efficiently and effectively.

Equality and Diversity Statement

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission. We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws.

The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment‑and‑disability‑related non‑discrimination policies. TitleIX inquiries may be directed to the TitleIX coordinator or deputy TitleIX coordinators. ( https://www.lclark.edu/about/title_ix_compliance )

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Eligibility to Work

In order to comply with US Homeland Security Department regulations, all employees must complete an I‑9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I‑9 form on file with the College will result in immediate termination of employment.