Computer Help Desk Assistant 2026

Lewis & Clark College; United States; On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Work-Study Preferred

Job summary

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops and college printers. You will respond in person, by email, live chat, or phone to help with connectivity, printing, and classroom technology issues.

This role involves assisting with wireless setup, printer installation, AV equipment as needed, and providing courteous customer service in a busy academic environment. Work-study preferred and training provided.

Qualifications

• Preferred to be computer proficient in Apple OSX, Windows or both.
• Must know how to install a printer and how to access a wireless network.
• Prefer applicants have some AV/Media equipment experience like projectors.
• Must be dependable, reliable and accountable due to the fact that this is a busy customer service position.

Responsibilities

• IT Help Desk Assistants will be the front-line support for all student personal laptop and school-owned printers.
• In addition, they may handle on-call emergency classroom technical/media support when needed.
• Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software.
• Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone.
• IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV-Media equipment problems.

Skills

Apple OSX proficiency

Windows proficiency

Printer setup

Wireless networking

AV/Media experience

Tools

PioNet

Job description

WHAT SHOULD I KNOW BEFORE I APPLY? Welcome! We’re excited that you’re interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to keep in mind: Returning Applicants: If you’ve previously been hired for a position at Lewis & Clark College, we’d love to see you back!

WHO WOULD I REPORT TO?

Law IT Help Desk (Micah Zaayer)

WHAT DEPARTMENT IS THIS IN?

5420 Non Work Study, Computing Services - Law

WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?

2026-09-11

JOB PURPOSE:

IT Help Desk Assistants will be the front-line support for all student personal laptop and Law School student printer issues and emergency classroom technical/media support, respond to requests for assistance in person, email, live chat and by phone.

PREREQUISITES FOR ELIGIBILITY:

• Preferred to be computer proficient in Apple OSX, Windows or both.
• Must know how to install a printer and how to access a wireless network.
• Prefer applicants have some AV/Media equipment experience like projectors.
• Must be dependable, reliable and accountable due to the fact that this is a busy customer service position.

DUTIES AND RESPONSIBILITIES:

IT Help Desk Assistants will be the front-line support for all student personal laptop and school-owned printers. In addition, they may handle on-call emergency classroom technical/media support when needed. Laptop duties include helping students connect their laptops to our wireless network, installing student printers on each laptop, installing PioNet network access software. Additional lab duties include answering questions on word processing, spreadsheets; maintaining the two student printers including supplying them with paper/toner and offering assistance with email, live-chat & over the phone. IT Help Desk Assistants will also respond to classroom technology issues, which may include troubleshooting computer and AV-Media equipment problems.

RESPONSIBILITY TOWARDS DIVERSITY:

Ability to honor and work with all identities and individuals, particularly those who are underrepresented in the country and/or at Lewis & Clark College.

SCHEDULE:

Hours of operation are Monday through Friday 8am to 8pm.

Preference for the following: Mondays 11am - 1:30pm Fridays 11am - 2pm

WORK STUDY REQUIREMENT:

• (Work-Study Preferred)

RATE OF PAY:

$17.00 per hour

Career Competencies Gained From This Role Include:

• Communication: Clearly and effectively exchange information with others through written, verbal, and non-verbal methods.
• Professionalism: Demonstrate responsibility, dependability, and ethical behavior in the workplace.
• Technology: Use digital tools and technologies to complete tasks efficiently and effectively.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission.

We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws.

The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies.

Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators.

(https://www.lclark.edu/about/title_ix_compliance)

Reasonable Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Eligibility to Work In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.

At Lewis & Clark College, we’re excited to offer a variety of student positions tailored for our current students! Most of these opportunities are available exclusively to those with a Federal Work-Study (FWS) or Lewis & Clark Work-Study (LCWS) award included in their financial aid package. If you have an FWS award, you’re welcome to apply for any jobs posted. If you have an LCWS award, you can apply for both Lewis & Clark positions and non-work-study roles. For our non-work-study students, there are also great opportunities available—just look for the jobs that specify they don't require work-study eligibility. Remember, all student positions require you to be currently enrolled, so make sure you check each posting for specific details! Student work not only helps you earn money but also equips you with valuable skills and experiences that can enhance your resume and support your future career goals. Whether you're gaining hands‑on experience in your field of study or developing essential soft skills, these positions are stepping stones to your professional journey. If you’re interested in agency or off‑campus work‑study opportunities, those options are also available to eligible students. We can’t wait to see you thrive in these positions! We are located at 615 S. Palatine Hill Road, Portland, OR 97219.