Campus Tech Support & AV Help Desk

lewisandclark; United States; On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Work-Study Preferred

Job summary

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops, school printers, and emergency classroom tech/AV issues. You'll assist students in person, by email, live chat and phone, helping them connect to the wireless network and install printers.

Ideal candidates are proficient with Apple OSX and Windows, reliable, and able to handle a busy customer-service environment. Work-study preferred and the pay is $17.00 per hour.

Qualifications

• Computer proficiency in Apple OSX and Windows.
• Experience installing printers and accessing wireless networks.
• AV/Media equipment experience preferred.

Responsibilities

• Provide front-line IT support for student laptops and school printers.
• Assist with on-call AV/Media classroom support.
• Help connect laptops to wireless networks and install printers.
• Troubleshoot word processing and spreadsheet questions.
• Maintain printers with paper and toner; support email, live chat and phone.
• Address classroom tech issues including AV‑Media equipment problems.

Skills

Printer installation

Wireless network access

AV/Media equipment experience

OSX/Windows proficiency

Tools

PioNet network access software

Job description

Lewis & Clark College is seeking an IT Help Desk Assistant to serve as the front-line support for student laptops, school printers, and emergency classroom tech/AV issues. You'll assist students in person, by email, live chat and phone, helping them connect to the wireless network and install printers.

Ideal candidates are proficient with Apple OSX and Windows, reliable, and able to handle a busy customer-service environment. Work-study preferred and the pay is $17.00 per hour.