Help Desk Student Workers - FWS

Stark State College (OH); North Canton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Stark State College (OH) is seeking a federal work study Help Desk Assistant to provide level I support to faculty, students, and staff using the online Help Desk software. The role includes assisting users in person and by phone, dividing level 2 tasks to IT groups, and helping with campus IT projects.

The position requires strong communication, telephone skills, and reliability; enrollment in an IT/ET program or prior IT exposure is preferred.

Qualifications

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the Online Help Desk software and telephone etiquette.
• Assign level 2 support to the appropriate IT group.
• Assist users at the Help Desk counter and over the phone.
• Disperse help aids and assist Help Desk staff with projects as needed.
• Uphold SSC policies and procedures.

Skills

Excellent communication

Strong telephone skills

Good writing

People skills

Education

Enrollment in IT/ET program

Tools

Help Desk software

Job description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.

Other duties include dispersing help aids, and assisting help deskstaff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a federal work study student worker position.

• Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• This position is responsible for assisting users at the Help Desk counter and over the phone.
• Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
• The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.

Help Desk hours:

Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.

We are seeking individuals with the following experience:

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.