IT Help Desk Associate II — Student Tech Support

University of Pikeville; Pikeville (KY); On-site; USD 12,000 - 15,000; Full time

Job summary

University of Pikeville is seeking an IT Help Desk Assistant Level II to support the campus IT Services group at the Armington Learning Center. The role offers practical experience in troubleshooting, customer service, and professional communication for students.

Responsibilities include handling a helpdesk ticket queue, assisting students with IT resources, and deploying endpoint devices for faculty and staff.

Qualifications

• Work a helpdesk ticket queue and resolve issues in a timely manner.
• Assist student body with IT resources and services.
• Deploy, implement, and maintain endpoint devices for staff and students.
• Ability to work independently and in a team environment.

Responsibilities

• Respond to tickets and communicate clearly to resolve issues.
• Assist users with IT resources and campus systems.
• Deploy and maintain student, faculty and staff endpoints.
• Collaborate with teammates and supervisors as needed.

Tools

Word

Excel

PowerPoint

Job description

University of Pikeville is seeking an IT Help Desk Assistant Level II to support the campus IT Services group at the Armington Learning Center. The role offers practical experience in troubleshooting, customer service, and professional communication for students.

Responsibilities include handling a helpdesk ticket queue, assisting students with IT resources, and deploying endpoint devices for faculty and staff.