Help Desk Student Workers - FWS

Stark-State-College-of-Technolog; North Canton (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

The Help Desk Assistant at Stark-State College of Technology provides level I help desk support to faculty, students, and staff using the Online Help Desk software and telephone etiquette. This federal work study student worker position assigns level II issues to the IT group and supports desk staff.

Flexibility in scheduling exists, up to 20 hours per week, with hours Monday–Thursday and convenient weekend coverage. Strong communication and a willingness to learn are essential.

Qualifications

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience preferred.
• Experience with communication software and applications preferred.
• Strong telephone skills and ability to work with people.
• Good grades are a plus.

Responsibilities

• Provide level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assign level II support to the appropriate IT group.
• Assist users at the Help Desk counter and over the phone.
• Maintain documentation racks; keep printers stocked with paper in open computer lab areas; assist SSC staff with projects as needed.
• Know and uphold SSC policies and procedures.

Skills

Communication skills

Written communication

Telephone etiquette

Punctuality

Ability to learn

Education

Enrollment in ET/IT program

Job description

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the Online Help Desk software, and telephone etiquette.

Other duties include dispersing help aids, and assisting help deskstaff with projects as needed.

The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

This is a federal work study student worker position.

• Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• This position is responsible for assisting users at the Help Desk counter and over the phone.
• Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed.
• The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC.

• Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.
• Schedule is flexible and up to 20 hours per week.

Help Desk hours:

Monday-Thursday 7:30 a.m. -9:00 p.m.
Friday- 7:30 a.m. - 4:00 p.m.
Saturday 8:00 a.m. -1:00 p.m.

We are seeking individuals with the following experience:

• Excellent communication and writing skills.
• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Ability to work well with people.
• Strong telephone skills.
• Good grades are a plus.