Student IT Help Desk Associate

Albany State University; Albany (GA); On-site; USD 16,531 - 22,041; Part time

Job summary

Albany State University is seeking a Customer Service/Helpdesk Student Assistant to support ITS operations on the West and East campuses. The role reports to the Service Desk Support Technician II and focuses on delivering front-line IT support and administrative tasks.

Responsibilities include greeting students and staff, routing calls, creating work orders, assisting with office tasks, and escalating unresolved issues.

Qualifications

• Excellent customer-service orientation and professional interaction with faculty, staff and students.
• Proficient in Microsoft Office and familiar with office practices.
• Ability to multitask in a fast-paced academic environment.
• Effective written and oral communication skills.
• Strong listening and interpersonal abilities.

Responsibilities

• Serves as the first point of contact for students, faculty, staff, and guests in person and by telephone.
• Assist with answering, routing, and screening calls.
• Create and assign work order tickets to the necessary technicians or teams.
• Assist with office tasks such as filing, scanning, and simple preparation of documents for IT assets.
• Direct unresolved issues to the proper next level of support.
• Must think critically and adapt to change with initiative and resourcefulness.
• Miscellaneous duties as assigned.

Skills

Customer service

Multitasking

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Prioritization

Teamwork

Problem solving

Education

Tools

Microsoft Office Suite

Job description

Albany State University is seeking a Customer Service/Helpdesk Student Assistant to support ITS operations on the West and East campuses. The role reports to the Service Desk Support Technician II and focuses on delivering front-line IT support and administrative tasks.

Responsibilities include greeting students and staff, routing calls, creating work orders, assisting with office tasks, and escalating unresolved issues.