Student Intermediate Level

The University of New Mexico; Monte Largo Hills (NM); Hybrid; USD 18,000 - 26,000; Part time

Job summary

The University of New Mexico is seeking a Student Support Technician to provide tier 1 help for Opinio, Course Evaluations, and Qualtrics. You will document processes, update web pages, and assist with projects while collaborating with a small team.

This role is hybrid with mostly off-site work and some in-office commitments. Hours are 8:00AM–5:00PM, Monday through Friday, with occasional weekend or off-hours work.

Qualifications

• Enrolled in a degree-seeking program at UNM.
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters; Audit hours do not count. If Work Study, you must meet satisfactory academic progress.
• Excellent written and verbal communications skills; teamwork; strong work ethic; organized and detail-oriented.

Responsibilities

• Review technical documentation to support Course Feedback, Esurvey, and/or Test Scoring for faculty and students.
• Work through email or phone with faculty, staff and students using our services.
• Provide reliable and accurate technical support for students, faculty, department chairs and administrators.
• Learn and work with UNM’s Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantron applications.
• Help troubleshoot and resolve technical issues from these four services.
• Support the administration of campus-wide elections.

Skills

Written & verbal

Teamwork

Work ethic

Organized

Problem solving

Flexibility

Education

Enrolled in degree program

Half-time enrollment (6 hrs)

Tools

MS Excel

MS Word

MS Outlook

Documentation tools

Job description

Student Intermediate Level

Pay: $16.00 Hourly

Campus: Main - Albuquerque, NM

Department: IT Academic Technologies (321A)

Employment Type: Student Employment

Status: Non-Exempt

Background Check Required: No

For Best Consideration Date: 7/21/2026

Position Summary

**WE ARE ACCEPTING BOTH WORK STUDY AND NON WORK STUDY APPLICANTS**

ThisStudentSupport Technician provides tier 1 customer support for one ormore of the following applications: Opinio, Course Evaluations, and Qualtrics.Support is provided by phone or email with assistance from a Technical AnalystII. Thestudentsupport technician will also create documentation,update web-pages, communicate technical details to customers, assist withprojects, software testing, and will work alongside a team of 2-3 other supportpersonnel. Position is hybrid, with mostly off-site work, though some in-officecommitments are expected. Office hours are 8:00AM – 5:00PM, Monday throughFriday. Occasional weekend or off-hours work is required. Applicants areexpected to be able to work the full 28 hours availableforstudentstaff.

Duties and Responsibilities

• Reviewtechnical documentation to support Course Feedback, Esurvey, and/or TestScoring faculty and students.
• Workthrough email or phone with faculty, staff and students using our services.
• Providereliable and accurate technical support for students, faculty, departmentchairs and administrators.
• Learn andwork with UNM’s Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantronapplications.
• Helptroubleshoot and resolve technical issues from these four services.
• Supportsthe administration of campus-wide elections.

Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications

MinimumQualifications:

• Enrolled in a degreeseeking program at UNM
• Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study,you must meet satisfactory academic progress.

Minimum Skillsinclude:

• Excellent written and verbal communications skills
• Excellent teamwork and interpersonal skills
• Strong work ethic and sense of responsibility
• Organized, thorough, and detail-oriented
• Able to problem solve within web applications and other informationtechnologies.
• Flexible and able to adapt to occasional changes inassignments and priorities

Preferred Qualifications:

• Intermediate MS Excel and Wordskills
• Microsoft Outlook Skills
• Customer Service or helpdeskexperience
• Close attention to detail
• Knowledge of Windows OS
• Ability to use and createdocumentation

Equal Opportunity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.