Professional Intern for Student Hub

University of New Mexico; Albuquerque (NM); On-site; USD 26,000 - 34,000; Full time

Job summary

University of New Mexico invites applications for a Professional Intern to support the Student Hub (Salesforce) operations, training, user support, and testing. This on-site, two-year term role offers on-the-job training and development for recent graduates interested in higher education technology, data, and administration.

You will coordinate communications, assist with training materials, provide basic triage, support data validation, and document testing results while collaborating with

Qualifications

• Bachelor's degree or current enrollment in a Bachelor's or higher program; no previous work experience required.
• Recent graduate friendly; on-the-job training provided.
• Strong communication and problem-solving abilities.

Responsibilities

• Coordinate Student Hub communications regarding training and onboarding.
• Assist with development and updating training videos and learning materials.
• Provide basic triage for issues and escalate complex cases.
• Support building, cleanup, and maintenance of system areas.
• Support data-validation projects and test new features with documentation.

Skills

Communication

Salesforce

Adaptability

Independent work

Data handling

Documentation

Microsoft Excel

Customer service

Education

Bachelor's degree or enrollment within 24 months

Tools

Salesforce

Excel

Forms

Word

Job description

Position Summary

If you are a recent graduate seeking to build your skills and experience working at an institution of higher education, please consider the following opportunity.

The Office of Advising Strategies (OAS) is looking for a Professional Intern to support UNM Student Hub operations (a Salesforce application), training, user support, system maintenance, testing, and related projects. This position provides on-the-job training and professional development for a recent graduate interested in higher education student success, technology, business processes, data, training, administration, and customer service.

The selected candidate will work closely with the Student Hub team and campus partners to help users navigate Student Hub processes, coordinate training and communications, provide basic issue triage, maintain system content, and support testing and data-validation projects. The position requires the ability to adapt quickly to technology, communicate complex processes in an accessible way, work independently, and collaborate effectively with faculty, staff, students, and other campus partners.

This is a fixed-term position, with a term end date 2 years from date of hire. This position will have a full-time schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

The individual selected for this position will:

• Coordinate Student Hub communications regarding training and onboarding, and system updates. Utilize email, Teams, and/or meetings to strategize communications as appropriate.
• Assist with the development and updating of Student Hub training videos and learning materials, including website updates as needed.
• Provide basic triage for faculty, staff, and students for basic Student Hub issues and case management and elevate larger or more complex issues to the Student Hub team as appropriate.
• Support Student Hub staff in the building, cleanup, and maintenance of basic system areas.
• Support projects requiring validation of large datasets.
• Test new or enhanced Student Hub features and provide comprehensive documentation of testing results.

See the Position Description for additional information.

Conditions of Employment

• Must present transcripts prior to a formal offer being extended.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• This is a fixed-term position, typically up to 24 months.

Minimum Qualifications

Must have obtained a Bachelor's or higher level degree no more than 24 months prior to the date of hire OR if the Bachelor's (or higher level) degree was obtained more than 24 months prior to the date of hire, the individual must be currently enrolled in a Bachelor's (or higher level) degree program; no previous work experience required.

Preferred Qualifications

• Strong verbal and written communication skills, including the ability to explain complex systems and processes in a simplified way.
• Strong problem-solving, analytical, and critical-thinking skills.
• Comfort working with Salesforce software, such as Student Hub, TargetX, or similar platforms.
• Ability to learn and adapt quickly, especially when working with technology and changing processes.
• Ability to work independently for extended periods while also collaborating effectively as part of a team.
• Ability to manage detailed, multi-step processes involving multiple layers of data.
• Strong experience with Microsoft productivity tools, including Excel, Word, and Forms.
• Ability to analyze and document both business and technical processes.
• Ability to receive and respond constructively to critical feedback.
• Professional business etiquette, sound business ethics, and a strong work ethic.

Campus

Main - Albuquerque, NM

Department

Advising Strategies (688K)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

2 years from date of hire

Status

Non-Exempt

Pay

Hourly: $19.00 - $24.77

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

9/14/2026

Eligible for Hiring Incentive

No

Eligible for Remote Work

No

Eligible for Remote Work Statement

This position is fully on-site and is not eligible for remote work.

Veteran Preference Program

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

Equal Opportunity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Background Check Statement

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.