IT Support Tech 2

The University of New Mexico; Albuquerque, Northern (NM, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition remission

Job summary

The University of New Mexico's Center for Development and Disability seeks an IT Support Tech 2 to provide user support for Windows-based environments across the CDD. You will collaborate with the Technology Services team to implement current Windows technologies and ensure excellent customer service.

Required are strong technical, communication, and organizational skills, with a focus on supporting multiple divisions and programs, including conferencing and security policy adherence.

Qualifications

• High school diploma or GED; 2+ years of related experience.
• Higher education or experience interchangeable year-for-year.

Responsibilities

• Provide general problem solving and user support for all programs and divisions, including OS, applications and video conferencing.
• Adhere to laws and policies related to handling sensitive information.
• Write and maintain user instructions and technical documentation.
• Maintain systems and support models for Windows platforms.
• Audit conferencing and video recording equipment for high-quality user experience.
• Maintain records including user lists, accounts, security, licenses and equipment inventory.
• Stay current with technology developments relevant to the role.
• Join technology projects as a team member, providing some direction.

Skills

Customer service

Windows support

Video conferencing

Documentation

Communication

Education

High school diploma or GED

Tools

Active Directory

Windows imaging

Windows Update

Virus protection

File services

Print services

Job description

IT Support Tech 2

Position Summary

The Center for Development and Disability (CDD), established in 1990, is New Mexico's University Center for Excellence in Developmental Disabilities Education, Research and Service. These centers, authorized by the Developmental Disabilities Assistance and Bill of Rights Act, build the capacities of states and communities to respond to the needs of individuals with developmental disabilities and their families.

The CDD is seeking a skilled professional to provide user support for all divisions and programs within the Center. This position will join the Technology Services team to implement the latest Windows based technologies and will require strong technical, communication, and organizational skills with an emphasis on excellent customer service.

The successful candidate will:

• Provide general problem solving and user support for all programs and divisions at the CDD, including but not limited to support for client operating systems, applications, and video conferencing.
• Adhere to applicable laws and policies related to implementing, supporting and maintaining systems used to manage sensitive information.
• Write and maintain user instructions and technical documentation.
• Maintain systems and support models for a wide variety of services based on the Windows platform.
• Audit conferencing and video recording equipment to maintain a high-quality user experience.
• Maintain applicable records including user lists, user accounts and security, software license and equipment inventory.
• Maintain knowledge of current technological developments/trends in area of expertise.
• Serves as team member on technology projects with moderate scope and impact, providing some direction and integration of staff work.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Experience

• providing technical customer service for a multifaceted organization of more than 250 end-users and several external partners;
• using Windows services including, file services, print services, virus protection, Windows Update and Active Directory.

Expertise in supporting Windows 10 operating systems including imaging, configuring, and deploying system builds.

Proficiency in writing technical policies and procedures.

Campus

Health Sciences Center (HSC) - Albuquerque, NM

Department

Pediatrics Center for Development (997H)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

06/30/2027

Status

Non-Exempt

Pay

Hourly: $19.76 - $26.85

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

8/26/2026

Eligible for Hiring Incentive

No

Eligible for Remote Work

No

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisionswithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.