Student Living Experience Associate (Sales & Community)

The-Scion-Group; Oxford (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience and partnerships within our community. This role blends marketing, relationship building, administration and customer service to create a welcoming campus living environment.

The ETM thrives in a fast-paced, collegiate setting and requires exceptional interpersonal and problem-solving skills, with on-site duties at the assigned property and availability during summer, holidays, and turn periods.

Qualifications

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Job description

The Scion Group LLC is seeking an Experience Team Member (ETM) to support customer experience and partnerships within our community. This role blends marketing, relationship building, administration and customer service to create a welcoming campus living environment.

The ETM thrives in a fast-paced, collegiate setting and requires exceptional interpersonal and problem-solving skills, with on-site duties at the assigned property and availability during summer, holidays, and turn periods.