Student Housing Experience Specialist

The Scion Group; Savoy (IL); On-site; USD 42,981,000 - 51,577,000; Full time

Job summary

The Scion Group is hiring an Experience Team Member (ETM) at a property in Savoy, Illinois. This full-time role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences.

Join a fast-paced team, using strong interpersonal skills to engage residents, conduct tours, support sales initiatives, and help manage community operations. Competitive pay with a base range and benefits is offered.

Qualifications

• Customer-centric mindset required.
• Agility and flexibility in a frequently changing environment.
• Excellent communication and interpersonal skills with diverse population.
• Reliable and self-disciplined.
• Available to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer-centric mindset

Agility & flexibility

Great communication

Reliability

Availability in summer/holidays/Turn

Job description

The Scion Group is hiring an Experience Team Member (ETM) at a property in Savoy, Illinois. This full-time role blends marketing, relationship building, administration and customer service to deliver exceptional resident experiences.

Join a fast-paced team, using strong interpersonal skills to engage residents, conduct tours, support sales initiatives, and help manage community operations. Competitive pay with a base range and benefits is offered.