Student Financial Aid & Loan Services Assistant

Paul D Camp Community College; Franklin (VA); On-site; USD 28,000 - 30,000; Part time

Job summary

Paul D. Camp Community College is seeking a part-time Loan Assistant on the Franklin campus to support loan processing, financial aid advising, and Federal Work-Study coordination.

The role emphasizes customer service, accurate record-keeping, and interdepartmental collaboration to ensure a smooth student experience. The position requires proficiency in MS Office, attention to detail, and flexibility to work evenings/weekends as needed; travel between campuses is expected.

Qualifications

• Experience with word processing and spreadsheet software (e.g. MS Office Suite).
• Demonstrated ability to provide excellent customer service, while maintaining confidentiality.
• Demonstrated ability to work under pressure with a high level of accuracy and attention to detail.
• Demonstrated ability to communicate effectively, both orally and in writing, including public speaking.

Responsibilities

• Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc.
• Loan Assistance – Provide backup to Loan Officer to provide point of contact on Franklin campus for students; Financial Aid Advising—providing assistance to students; coordinating with other departments to ensure a seamless student experience.
• Coordinate Federal Work-Study (FWS) Program on Franklin Campus—Manage student employment from posting descriptions to reconciling funds.
• File Maintenance—Create and maintain files and spreadsheets; use scanning software to manage documents.
• Administer Funds—Analyze financial aid problems; authorize, disburse, and reconcile loan, grant and scholarship.
• Other Duties—Travel and other duties as assigned.

Skills

Customer service

Confidentiality

Detail orientation

Team collaboration

Oral and written communication

Tools

MS Office Suite

Job description

Paul D. Camp Community College is seeking a part-time Loan Assistant on the Franklin campus to support loan processing, financial aid advising, and Federal Work-Study coordination.

The role emphasizes customer service, accurate record-keeping, and interdepartmental collaboration to ensure a smooth student experience. The position requires proficiency in MS Office, attention to detail, and flexibility to work evenings/weekends as needed; travel between campuses is expected.